About the Company
Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses, large corporations and governments with a full range of banking, investing, asset management and other financial and risk management products and services. With a strong presence in Florida, we are committed to providing exceptional service and innovative solutions to our clients and fostering a supportive and inclusive environment for our employees.
Job Description
We are seeking a proactive and detail-oriented Bank Support Specialist to join our team in New Port Richey. This hybrid role requires a unique blend of technical aptitude and administrative prowess. You will be instrumental in ensuring the smooth operation of our branch’s technology infrastructure while also providing essential administrative support to various departments. This position is ideal for an individual who thrives in a fast-paced banking environment and enjoys tackling a diverse set of challenges, from troubleshooting software issues to managing office supplies and documentation.
Key Responsibilities
- Provide first-line technical support for branch hardware and software, including workstations, printers, and banking applications.
- Assist employees with basic IT troubleshooting, escalating complex issues to the regional IT department as needed.
- Manage and organize office supplies, equipment, and inventory, ensuring optimal stock levels.
- Handle incoming and outgoing correspondence, including mail, emails, and internal communications.
- Maintain accurate records and databases, ensuring data integrity and confidentiality.
- Support various administrative tasks, such as scheduling, report generation, and presentation preparation.
- Ensure compliance with all bank policies, procedures, and regulatory requirements.
- Collaborate with branch management to identify and implement process improvements for operational efficiency.
- Assist with onboarding new employees, including technology setup and administrative introductions.
Required Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong understanding of basic computer hardware and software troubleshooting.
- Excellent organizational and time management skills.
- Exceptional written and verbal communication abilities.
- Ability to work independently and as part of a team.
- High level of accuracy and attention to detail.
- Proven problem-solving skills.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Information Technology, or a related field.
- Previous experience in a banking or financial services environment.
- Prior experience in an IT support or administrative support role.
- Familiarity with banking specific software or CRM systems.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee assistance programs.
- Tuition reimbursement for career development.
- Opportunities for professional growth and advancement within a global financial leader.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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