About the Company
TELUS International is a leading global customer experience (CX) and digital solutions provider. We design, build, and deliver next-generation digital solutions for global and disruptive brands. With a focus on human connection and innovation, we empower our team members to provide exceptional service and grow their careers in a dynamic environment. Join a company committed to fostering a diverse, inclusive, and supportive workplace.
Job Description
We are seeking enthusiastic and dedicated Work From Home Advisors to join our dynamic team. This is an incredible opportunity for individuals looking to start or advance their careers in customer service from the comfort of their home. We provide all necessary equipment and comprehensive paid training to ensure your success. As a Work From Home Advisor, you will be the first point of contact for our customers, providing top-notch support and ensuring a positive experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions to customer questions and concerns.
- Troubleshoot common issues and escalate complex problems to appropriate internal teams.
- Maintain detailed records of customer interactions and transactions.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Continuously learn and adapt to new product information and service updates.
- Collaborate with team members and supervisors to improve customer satisfaction.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Comfortable working independently in a remote environment.
- Basic computer proficiency and ability to navigate multiple systems.
- High school diploma or equivalent.
- Dedicated quiet workspace at home with reliable internet connection.
Preferred Qualifications
- Previous customer service or call center experience is an asset.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Bilingualism (English and French) is a significant advantage.
- Ability to work flexible hours, including evenings and weekends.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive paid training program.
- All necessary equipment provided (computer, headset, etc.).
- Full-time benefits package (health, dental, vision).
- Paid time off and holiday pay.
- Opportunities for career growth and advancement.
- Employee assistance program and wellness initiatives.
- Work-from-home flexibility and comfort.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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