Dental Receptionist – Professional Practice, 401k

About the Company

Gulfside Dental & Orthodontics is a premier dental practice dedicated to providing exceptional oral healthcare in a welcoming and comfortable environment. Located in New Port Richey, Florida, our state-of-the-art facility boasts a team of highly skilled professionals committed to patient-centered care. We believe in fostering long-term relationships with our patients and our staff, offering a supportive and growth-oriented workplace.

Job Description

We are seeking a highly organized, friendly, and detail-oriented Dental Receptionist to join our professional practice in New Port Richey. This pivotal role is the first point of contact for our patients, requiring excellent interpersonal skills, a compassionate demeanor, and the ability to manage a busy front desk efficiently. You will be instrumental in ensuring a smooth patient flow, maintaining accurate records, and contributing to a positive patient experience from appointment scheduling to billing inquiries.

Key Responsibilities

• Greet and welcome patients in a warm and professional manner upon their arrival.
• Schedule, confirm, and reschedule patient appointments, managing the recall system effectively to ensure full practice schedules.
• Answer incoming phone calls, address patient inquiries, and direct calls to appropriate personnel with professionalism and efficiency.
• Verify patient insurance information, explain benefits, and assist with billing and payment processing, including co-pays and outstanding balances.
• Maintain accurate and confidential patient records with strict adherence to HIPAA regulations and practice policies.
• Prepare and process new patient paperwork, ensuring all necessary forms are completed accurately.
• Manage the reception area, ensuring it remains tidy, organized, and inviting for all patients and visitors.
• Coordinate closely with dental assistants, hygienists, and dentists to optimize patient flow and minimize wait times.
• Handle general administrative tasks, including filing, scanning documents, and managing incoming and outgoing mail.
• Facilitate communication between patients and clinical staff to ensure seamless care.

Required Skills

• Minimum of 1 year of experience in a dental or medical office setting.
• Proficiency with dental practice management software (e.g., Dentrix, EagleSoft, Open Dental).
• Exceptional communication and interpersonal skills, with a patient-first approach.
• Strong organizational abilities, attention to detail, and proven multitasking capabilities.
• High school diploma or equivalent.
• Ability to work effectively and remain calm in a fast-paced and dynamic environment.
• Basic knowledge of dental terminology and procedures.

Preferred Qualifications

• Associate's degree or certification in dental assisting or office administration.
• Experience with insurance claim submission and understanding of Explanation of Benefits (EOB).
• Bilingual proficiency (English/Spanish) to better serve our diverse patient community.
• CPR certification.

Perks & Benefits

• Competitive hourly wage commensurate with experience.
• 401(k) retirement plan with generous company match, investing in your future.
• Comprehensive medical, dental, and vision insurance coverage.
• Paid time off (PTO) and paid holidays, ensuring work-life balance.
• Opportunities for continuing education and professional development.
• A friendly, supportive, and collaborative team environment.
• Modern and comfortable work environment with up-to-date technology.
• Employee dental benefits for you and your immediate family.

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