About the Company
Teleperformance is a global leader in digitally integrated business services, delivering the most advanced customer experience solutions. We are a team of passionate professionals dedicated to connecting brands with their customers through a unique blend of human empathy and technology. Join our diverse and dynamic workforce in Frisco and become part of a company that values growth, innovation, and exceptional service.
Job Description
Are you a motivated individual looking to kickstart your career in customer service? Teleperformance in Frisco is looking for enthusiastic Entry Level Customer Service Representatives to join our growing team. This is an immediate hire opportunity, perfect for individuals with no prior experience who are eager to learn and grow. We offer comprehensive training, a supportive work environment, and a sign-on bonus to help you get started. If you have excellent communication skills and a passion for helping people, we encourage you to apply!
Key Responsibilities
- Handle inbound and outbound customer calls with professionalism and courtesy.
- Provide accurate information and resolve customer inquiries and issues efficiently.
- Document all customer interactions and transactions accurately in the system.
- Maintain a high level of product and service knowledge.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Collaborate with team members to achieve departmental goals and enhance customer satisfaction.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and empathy.
- Basic computer navigation and typing proficiency.
- Ability to learn new software and systems quickly.
- Problem-solving attitude and ability to de-escalate situations.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer-facing role (retail, hospitality, etc.) is a plus.
- Bilingual proficiency (English and Spanish) is an advantage.
- Familiarity with CRM software.
Perks & Benefits
- Competitive base salary with performance incentives.
- Sign-on bonus for new hires.
- Comprehensive medical, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
- Employee assistance programs.
- Vibrant and supportive company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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