About the Company
Google LLC is a global technology leader focused on improving the way people connect with information. Through innovation in search, advertising, cloud computing, and hardware, Google is dedicated to making the world’s information universally accessible and useful, empowering businesses and individuals alike. We are committed to fostering an inclusive environment and supporting small businesses globally through cutting-edge tools and dedicated partnerships.
Job Description
We are seeking a highly motivated and customer-focused Online Google Virtual Office Partner to join our Small Biz Support team. In this 100% remote role, you will be instrumental in helping small and medium-sized businesses (SMBs) across the United States maximize their online presence and operational efficiency using Google’s suite of products and services. You will act as a trusted advisor, guiding clients through setup, optimization, and advanced usage of tools such as Google Workspace, Google My Business, Google Ads, and other relevant Google platforms. This position requires a proactive approach to client engagement, strong problem-solving skills, and a passion for supporting the growth of small businesses in the digital age.
Key Responsibilities
- Provide expert guidance and support to small businesses on effective utilization of Google Workspace, Google My Business, Google Ads, and other Google business tools.
- Conduct virtual consultations and training sessions to onboard new clients and optimize existing client accounts for maximum impact.
- Identify client needs and proactively recommend Google solutions to address business challenges and achieve growth objectives.
- Troubleshoot technical issues related to Google products and services, escalating complex problems to specialized teams when necessary.
- Develop and maintain strong, lasting relationships with a diverse portfolio of small business clients.
- Stay current with Google product updates, new features, and industry best practices to ensure up-to-date client advice.
Required Skills
- 2+ years of experience in account management, customer success, or technical support, preferably with small businesses.
- Proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet).
- Familiarity with Google My Business and Google Ads platforms.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Strong problem-solving and analytical abilities.
- Self-starter with the ability to work independently and manage time effectively in a remote environment.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Google Ads or Google Workspace certification.
- Experience in digital marketing or online business development.
- Proven track record of achieving customer satisfaction and retention goals.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and flexible work arrangements.
- Professional development and training opportunities.
- Employee assistance program.
- Access to Google's vast learning resources.
- Remote work setup allowance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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