About the Company
TELUS International is a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands. We support businesses at every stage of their digital transformation journey, from strategy and design to implementation and ongoing management. Our expertise spans digital CX, content moderation, AI data solutions, and more, empowering our clients to thrive in a rapidly evolving digital world. Join our diverse team and contribute to improving the quality of online experiences for millions.
Job Description
We are seeking a highly analytical and detail-oriented Google Search Quality Analyst to join our fully remote team. In this critical role, you will be responsible for evaluating the quality, relevance, and accuracy of search engine results for both Google and Bing. Working independently, you will apply complex guidelines to assess search queries and provide feedback that directly contributes to the improvement of search algorithms and user experience. This position requires a keen understanding of web trends, excellent judgment, and a commitment to maintaining high data quality standards.
Key Responsibilities
- Perform in-depth evaluation of search engine results based on comprehensive guidelines.
- Provide clear, concise, and objective feedback on the relevance and quality of web pages and search results.
- Analyze and categorize search queries to identify user intent and search quality issues.
- Stay updated with evolving search engine guidelines and market trends.
- Maintain strict confidentiality regarding all project information.
- Collaborate with internal teams to ensure consistent application of quality standards.
- Utilize internal tools and systems for data entry and analysis.
Required Skills
- Fluent in English with exceptional reading and comprehension skills.
- Strong analytical and problem-solving abilities.
- High level of attention to detail and accuracy.
- Excellent understanding of current web search trends, internet culture, and popular online content.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with web browsers and general computer skills.
- Access to a reliable high-speed internet connection and a suitable home office environment.
Preferred Qualifications
- Previous experience in data entry, content moderation, or online research.
- Familiarity with various online research tools and methodologies.
- A degree in Linguistics, Communications, Library Science, or a related field.
- Experience with diverse internet cultures and content.
Perks & Benefits
- Competitive annual salary.
- Fully remote work opportunity, offering flexibility and work-life balance.
- Opportunities for professional development and skill enhancement.
- Be part of a global, diverse, and inclusive team.
- Access to a range of employee wellness programs.
- Contribution to meaningful projects that impact millions of users worldwide.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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