About the Company
Riot Games was founded in 2006 to develop, publish, and support the most player-focused games in the world. In 2009, we released our debut title, League of Legends, to worldwide acclaim. League has gone on to be the most-played PC game in the world and a key driver of the explosive growth of esports. As we celebrate 10 years, we’re continuing to evolve League of Legends while delivering new experiences to players with Teamfight Tactics, Legends of Runeterra, VALORANT, Wild Rift, and multiple unannounced titles. Riot Games is a global company, and we hire great people to work remotely or at our offices worldwide, ensuring that our players always come first.
Job Description
Are you passionate about gaming and have a knack for solving technical puzzles? Riot Games is seeking a dedicated Remote Game Expert to join our player support team. In this 100% remote role, you will be the first line of defense for our players, providing expert technical assistance and troubleshooting for a wide range of in-game and client-related issues. You will help players overcome technical hurdles, ensuring they have the best possible gaming experience across our titles. This is a critical role that requires strong problem-solving skills, excellent communication, and a deep understanding of PC gaming environments.
Key Responsibilities
- Provide advanced technical support to players via various communication channels (e.g., chat, email, forums).
- Diagnose and resolve complex technical issues related to game clients, network connectivity, hardware compatibility, and operating systems.
- Guide players through troubleshooting steps, explaining technical concepts in an easy-to-understand manner.
- Escalate unresolved issues to higher-tier support or development teams with detailed documentation.
- Contribute to the knowledge base by creating and updating technical articles and FAQs.
- Monitor player feedback and identify recurring technical problems to provide insights for game improvement.
- Stay up-to-date with new game releases, patches, and technical trends within the gaming industry.
Required Skills
- Minimum 2 years of experience in technical support, IT helpdesk, or a similar role.
- In-depth knowledge of PC hardware, software, and operating systems (Windows, macOS).
- Strong understanding of network configurations, firewalls, and internet connectivity issues.
- Proven ability to diagnose and troubleshoot complex technical problems systematically.
- Excellent written and verbal communication skills, with the ability to explain technical information clearly.
- Passion for video games and familiarity with popular game titles and genres.
- Ability to work independently in a remote environment and manage time effectively.
Preferred Qualifications
- Experience with Riot Games titles (e.g., League of Legends, VALORANT) as a player.
- Experience with CRM software and support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Relevant certifications (e.g., CompTIA A+, Network+).
- Fluency in additional languages.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including holidays and sick leave.
- 401(k) retirement plan with company match.
- Remote work equipment allowance.
- Ongoing professional development and career growth opportunities.
- Employee assistance program.
- Exclusive in-game perks and discounts.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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