About the Company
Hilton Hotels & Resorts is a global leader in hospitality, offering world-class accommodations, exceptional service, and enriching experiences to guests around the globe. With a legacy of innovation and a commitment to quality, we strive to make every stay memorable. Join our team and be part of a company that values its people and offers endless opportunities for growth.
Job Description
Are you a highly motivated individual with a professional demeanor and a passion for providing excellent service? Hilton Hotels & Resorts in Glendale, CA, is seeking a Front Desk Receptionist to be the welcoming face of our establishment. No prior experience is required; we are looking for candidates with a polished appearance, a positive attitude, and a strong desire to learn and grow in the hospitality industry. This entry-level position is perfect for someone eager to start their career in a dynamic and supportive environment, where every day brings new opportunities to create memorable guest experiences.
Key Responsibilities
- Warmly greet all guests and visitors upon arrival and departure, creating a positive first impression.
- Efficiently manage guest check-ins and check-outs, including processing payments and handling luggage assistance requests.
- Answer and direct incoming calls with professionalism and courtesy.
- Respond to guest inquiries, provide accurate information about hotel services, facilities, and local attractions.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Handle guest complaints and requests with empathy and efficiency, escalating issues when necessary.
- Assist with administrative tasks such as mail distribution, package handling, and data entry.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Adhere to all hotel policies, safety procedures, and brand standards.
Required Skills
- Demonstrably professional and polished appearance.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a friendly and welcoming disposition.
- Customer service-oriented mindset with a genuine desire to assist others.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable and punctual with excellent time management.
- Ability to remain calm and professional in a fast-paced environment.
- Eagerness to learn and adapt to new challenges.
Preferred Qualifications
- High School Diploma or GED equivalent.
- Any prior experience in a customer-facing role (e.g., retail, food service, volunteer work).
- Ability to communicate in multiple languages (e.g., Spanish, Armenian) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Exclusive Hilton employee travel discounts worldwide.
- 401(k) retirement plan with company match.
- Extensive training and development programs.
- Opportunities for career advancement within a global organization.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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