About the Company
Google is an American multinational technology company focusing on online advertising, search engine technology, cloud computing, software, and hardware. We are committed to organizing the world’s information and making it universally accessible and useful. Join a culture of innovation and collaboration, where your work impacts billions.
Job Description
As a Technical Liaison for B2B Support, you will be the critical link between Google’s business clients and our engineering and product teams. You will provide advanced technical support, troubleshoot complex issues, and ensure a seamless experience for our B2B partners utilizing Google’s diverse suite of products and services. This role demands a strong technical background, exceptional problem-solving skills, and a customer-centric approach to deliver high-quality support and maintain strong client relationships.
Key Responsibilities
- Serve as the primary technical point of contact for assigned B2B clients, addressing complex technical inquiries and issues.
- Diagnose, troubleshoot, and resolve advanced technical problems related to Google's B2B products (e.g., Google Cloud, Google Workspace, Google Ads API).
- Collaborate closely with engineering, product management, and sales teams to escalate issues, share client feedback, and influence product development.
- Develop and maintain comprehensive documentation, knowledge base articles, and best practice guides for internal teams and external clients.
- Proactively identify trends, anticipate potential technical challenges, and implement preventative measures to enhance client satisfaction.
- Conduct technical training sessions and provide guidance to clients on product features, integration, and optimization.
- Manage client expectations and communication during critical incidents, ensuring timely updates and resolution.
Required Skills
- Minimum of 3 years of experience in a technical support, technical account management, or customer success engineering role.
- Strong understanding of web technologies (e.g., HTML, CSS, JavaScript, APIs, JSON, XML).
- Experience with cloud platforms (e.g., Google Cloud Platform, AWS, Azure).
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional verbal and written communication skills with the ability to explain complex technical concepts to non-technical audiences.
- Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Experience with SQL and data analysis.
- Familiarity with CRM systems (e.g., Salesforce) and ticketing tools.
- Certifications in Google Cloud Platform or other relevant technologies.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off, including holidays and vacation.
- 401(k) retirement plan with company match.
- On-site fitness centers, healthy meals, and wellness programs.
- Professional development and continuous learning opportunities.
- Employee assistance programs and mental health resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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