About the Company
Google’s mission is to organize the world’s information and make it universally accessible and useful. As a global technology leader, we are constantly innovating to improve how people connect with information, products, and each other. We foster a culture of creativity, collaboration, and impact, empowering our employees to solve complex challenges for users worldwide.
Job Description
We are seeking a dedicated and empathetic Google Customer Liaison to join our fully remote team. This role is exclusively focused on providing exceptional written support to Google users, addressing inquiries, resolving issues, and ensuring a positive customer experience through various digital channels. You will be an essential point of contact, representing Google’s commitment to user satisfaction and product excellence. This is a 100% remote position, allowing you to work from anywhere within the UK.
Key Responsibilities
- Provide prompt, professional, and accurate written responses to customer inquiries via email, chat, and support tickets.
- Investigate and resolve complex customer issues related to Google products and services (e.g., Google Workspace, Search, Maps, Ads, Android).
- Maintain high levels of customer satisfaction through clear communication and effective problem-solving.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with internal teams to escalate and resolve advanced technical or account-specific problems.
- Stay up-to-date with Google product changes, policies, and support best practices.
- Identify trends in customer feedback and contribute to process improvement initiatives.
Required Skills
- Excellent written communication skills with a strong command of English grammar and syntax.
- Proven ability to articulate complex information clearly and concisely in a written format.
- Strong problem-solving and critical-thinking abilities.
- Empathy and a customer-centric mindset.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency with common office software and web-based applications.
- High-speed internet connection and a dedicated, quiet home office space.
Preferred Qualifications
- Previous experience in a customer service, technical support, or liaison role, specifically with written communication channels.
- Familiarity with Google products and services.
- Experience using CRM software and helpdesk ticketing systems.
- Ability to adapt to changing priorities and learn new tools quickly.
Perks & Benefits
- Fully remote work opportunity, offering flexibility and work-life balance.
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Paid time off and holidays.
- Opportunities for professional development and career growth within a global technology company.
- Access to Google's extensive learning resources.
- Employee assistance program.
- Work with cutting-edge technology and a diverse, inclusive team.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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