About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. As a diverse and inclusive organization, we are passionate about developing talent and creating a supportive environment where everyone can thrive. We combine our expertise in strategy, technology, data, and design to help clients innovate, compete, and grow, delivering solutions that meet the evolving demands of the digital age.
Job Description
Are you eager to launch your career in technology and client services? Capgemini is seeking a motivated and enthusiastic Google Service Assistant to join our dynamic team in Exeter. This entry-level position offers comprehensive training designed to equip you with the knowledge and skills needed to become an expert in supporting various Google services for our clients. You will play a crucial role in ensuring our clients receive exceptional support, helping them navigate and optimize their use of Google’s powerful suite of tools. This is an incredible opportunity for individuals with a passion for technology and a commitment to learning, even if you have no prior experience. We provide a structured training program that will set you up for success in a fast-paced and rewarding environment.
Key Responsibilities
- Provide front-line support and assistance to clients regarding Google services (e.g., Google Workspace, Google Cloud basic inquiries).
- Resolve basic technical issues and escalate complex problems to senior support teams when necessary.
- Guide users through common processes and functionalities of Google applications.
- Document all interactions, solutions, and issue resolutions accurately in the designated systems.
- Participate actively in all provided training programs and continuous learning initiatives.
- Maintain a high level of customer satisfaction through professional and courteous service.
- Collaborate with team members to share knowledge and best practices.
- Assist with administrative tasks related to service management and client accounts.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a logical approach.
- A genuine interest in technology and eagerness to learn about Google services.
- Ability to work effectively both independently and as part of a team.
- Basic computer literacy and comfort with navigating digital tools.
- A positive attitude and a proactive approach to learning and challenges.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Prior experience in a customer service or support role (volunteer or paid).
- Familiarity with any Google products (e.g., Gmail, Google Docs, Chrome).
- Relevant coursework or certifications in IT, business administration, or related fields.
- Demonstrated ability to quickly grasp new concepts and technologies.
Perks & Benefits
- Comprehensive paid training and mentorship program.
- Clear career progression opportunities within a global company.
- Competitive salary and performance-based bonuses.
- Generous paid time off and public holidays.
- Health and wellness programs.
- Pension scheme.
- Employee assistance program.
- Access to a wide range of learning and development resources.
- Collaborative and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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