About the Company
Rogers Communications is a leading Canadian technology and media company that provides a comprehensive range of communications services and media content to consumers and businesses. We connect Canadians to a world of possibilities through our wireless, internet, TV, home phone, and media operations. Committed to innovation and customer satisfaction, Rogers is dedicated to building a brighter future for Canadians.
Job Description
Join Rogers Communications as an Online Support Specialist and enjoy the flexibility of choosing your own hours! This remote, part-time position allows you to provide exceptional customer service and technical assistance through various online channels, including chat, email, and social media. You will be the first point of contact for our customers, resolving inquiries, troubleshooting issues, and ensuring a positive brand experience. We are looking for empathetic, tech-savvy individuals who can work independently and are passionate about helping others. This is a 100% remote role.
Key Responsibilities
- Respond to customer inquiries and resolve issues promptly and efficiently via chat, email, and social media.
- Provide technical support for Rogers products and services, guiding customers through troubleshooting steps.
- Maintain a high level of customer satisfaction by delivering professional, courteous, and accurate service.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to senior support staff when necessary.
- Stay up-to-date with product knowledge, service changes, and company policies.
- Adhere to quality standards and performance metrics.
Required Skills
- Excellent written communication skills in English.
- Strong problem-solving and troubleshooting abilities.
- Proficiency in using online chat and email platforms.
- Ability to work independently and manage time effectively.
- Customer-focused mindset with a dedication to service excellence.
- Comfortable navigating multiple systems and resources simultaneously.
Preferred Qualifications
- Previous experience in online customer support, call center, or a similar role.
- Familiarity with telecommunications products and services.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- High school diploma or equivalent; post-secondary education is a plus.
Perks & Benefits
- Flexible work schedule allowing you to choose your own hours.
- Opportunity to work 100% remotely from home.
- Comprehensive virtual training program.
- Employee discount on Rogers products and services.
- Supportive team environment.
- Career growth and development opportunities within a leading Canadian company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://career.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.