About the Company
CVS Health is a leading healthcare innovation company with a purpose to help people on their path to better health. We are committed to transforming healthcare through every touchpoint, from community pharmacy to medical benefits, health plans, and digital tools. Join us in making a real difference in the lives of millions.
Job Description
We are seeking a dedicated Pharmacy Software Support Technician to join our team in New Port Richey, Florida. This entry-level role is perfect for individuals looking to blend their passion for technology with an interest in healthcare, offering a clear career path within a leading enterprise. You will be responsible for providing technical assistance and support related to pharmacy software systems, ensuring our pharmacists and technicians can deliver seamless care to our patients. If you’re a quick learner with excellent problem-solving skills and a customer-first mindset, we encourage you to apply and grow your career with us.
Key Responsibilities
- Provide front-line technical support for pharmacy management software systems (e.g., RxConnect) via phone, email, or in-person.
- Troubleshoot and resolve software-related issues, including system errors, user access problems, and data integrity concerns.
- Guide pharmacy staff through step-by-step solutions, ensuring clear and patient communication.
- Document all support interactions, resolutions, and recurring problems in a ticketing system.
- Collaborate with senior IT staff and software development teams to escalate complex issues and contribute to long-term solutions.
- Assist in the deployment of software updates, patches, and new configurations.
- Conduct basic training sessions for new pharmacy staff on software functionalities.
- Maintain a deep understanding of pharmacy workflows and the critical role software plays in daily operations.
Required Skills
- Strong understanding of basic computer hardware and software principles.
- Proficiency with Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Proven problem-solving and analytical abilities.
- Customer service-oriented mindset with a calm and patient demeanor.
- Ability to learn new software applications and technical concepts quickly.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Prior experience in a technical support role, preferably in a healthcare or pharmacy setting.
- Familiarity with pharmacy operations or pharmacy software systems.
- Relevant IT certifications (e.g., CompTIA A+, Network+).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and company holidays.
- 401(k) retirement plan with competitive company match.
- Tuition reimbursement program for continued education.
- Employee discount programs on CVS Health products and services.
- Opportunities for professional development and career advancement within a large enterprise.
- Access to wellness programs and resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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