About the Company
Hilton Orlando is a premier destination offering exceptional hospitality and services. As part of the global Hilton Worldwide family, we pride ourselves on creating memorable experiences for our guests and a supportive, dynamic environment for our team members. Located in the heart of Orlando’s entertainment district, our resort boasts world-class amenities and a commitment to excellence.
Job Description
We are seeking an enthusiastic and professional Receptionist to join our front office team immediately. This is a fantastic opportunity for an individual who is eager to start working right away and enjoys the benefit of weekly paychecks. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient experience. We are looking for someone with excellent communication skills, a proactive attitude, and a commitment to outstanding customer service. If you thrive in a fast-paced environment and are ready to contribute to a world-renowned hospitality brand, we encourage you to apply today!
Key Responsibilities
- Warmly greet guests and visitors, providing an exceptional first impression.
- Manage a multi-line phone system, directing calls and taking messages accurately.
- Handle guest inquiries, provide information, and assist with various requests.
- Process incoming and outgoing mail, packages, and deliveries.
- Maintain a tidy and organized reception area, ensuring a professional atmosphere.
- Assist with administrative tasks such as data entry, filing, and scheduling appointments.
- Coordinate with other departments to ensure seamless guest service and operational efficiency.
- Handle guest check-ins and check-outs as needed.
- Process payments and manage cash drawer accurately.
- Provide local information and recommendations to guests.
- Adhere to all company policies and procedures.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (MS Office Suite).
- Strong organizational and multitasking abilities.
- A positive, professional, and friendly demeanor.
- Ability to work effectively in a fast-paced, dynamic environment.
- High school diploma or equivalent.
- Ability to stand for extended periods and lift up to 20 lbs.
Preferred Qualifications
- Previous experience in a hospitality or customer service role.
- Familiarity with hotel property management systems (PMS).
- Bilingual proficiency (especially Spanish).
Perks & Benefits
- Weekly paychecks.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Travel discounts and complimentary hotel stays.
- Opportunities for career advancement within Hilton Worldwide.
- Employee recognition programs.
- Professional development and training opportunities.
- Free on-site parking.
- Meal discounts at resort restaurants.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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