About the Company
Teleperformance is a global leader in digitally integrated business services, operating as a strategic partner to the world’s largest companies. We offer a comprehensive suite of services, including customer care, technical support, debt collection, social media, and other specialized programs, leveraging advanced technology and a people-centric approach to deliver exceptional customer experiences across all channels. Join our team and be part of a company that values innovation, diversity, and professional growth.
Job Description
We are seeking a dedicated and customer-focused Teleperformance Support Specialist to join our team in Costa Mesa, CA. This role is crucial for providing exceptional support to our clients’ customers, resolving inquiries, and ensuring a positive brand experience. The ideal candidate will be a compassionate communicator with strong problem-solving skills, capable of handling a variety of customer interactions efficiently and effectively. This position is eligible for a $1,500 sign-on bonus for qualified candidates.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve technical issues, product questions, and service complaints.
- Provide accurate information about products and services.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Adhere to company policies, procedures, and service level agreements.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Identify opportunities for process improvement and contribute to a positive team environment.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in basic computer applications and ability to learn new software quickly.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving aptitude with a focus on quick and accurate resolution.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Experience in technical support for consumer electronics or software products.
- Associate’s degree or higher.
Perks & Benefits
- Eligible for a $1,500 sign-on bonus.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Supportive and collaborative work environment.
- On-site amenities and a vibrant company culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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