About the Company
Acadia University, established in 1838, is one of Canada’s oldest and most respected universities. Located in Wolfville, Nova Scotia, Acadia is renowned for its personalized education, innovative programs, and a strong commitment to academic excellence. With a growing portfolio of online programs and a dedication to student success, Acadia is expanding its reach to attract diverse learners globally, providing a supportive and dynamic learning environment.
Job Description
We are seeking a highly motivated and enthusiastic Virtual Admissions Representative to join our dynamic team. This 100% remote role involves engaging prospective students from initial inquiry through the entire application and enrollment process for our online programs. The ideal candidate will be passionate about education, possess excellent communication skills, and be adept at leveraging technology to build relationships and guide students towards achieving their academic goals. You will be a crucial point of contact, providing comprehensive information about our programs, admission requirements, and the value of an Acadia University education.
Key Responsibilities
- Proactively engage with prospective students via phone, email, video conferencing, and online chat platforms.
- Provide detailed and accurate information about Acadia University's online programs, admission criteria, and academic policies.
- Guide applicants through the entire admissions process, including application submission, document collection, and financial aid inquiries.
- Build and maintain strong relationships with prospective students, addressing their concerns and motivating them towards enrollment.
- Conduct virtual information sessions and webinars to showcase program benefits and university offerings.
- Maintain meticulous records of interactions and progress in the CRM system.
- Collaborate with academic advisors and other departments to ensure a seamless transition for enrolled students.
- Stay up-to-date with industry trends, program changes, and competitor offerings.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot) and virtual communication tools.
- Ability to work independently and manage a high volume of inquiries.
- Strong organizational skills and attention to detail.
- Goal-oriented with a proven track record in admissions, sales, or customer service.
- Comfortable working in a 100% remote environment.
Preferred Qualifications
- Bachelor's degree in a relevant field (e.g., Marketing, Communications, Business Administration).
- Experience in higher education admissions, particularly with online programs.
- Familiarity with Acadia University's programs and mission.
- Bilingualism (English/French) is an asset.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and dental benefits package.
- Generous vacation and paid time off.
- Opportunities for professional development and career advancement.
- Access to university resources and online learning platforms.
- Supportive and collaborative remote work environment.
- Flexible work schedule options.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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