About the Company
Desert Financial Credit Union is Arizona’s largest credit union, serving over 400,000 members with a mission to share success. Established in 1939, we are deeply committed to our community, offering a full range of financial services with a personalized touch. We believe in fostering a supportive environment for our employees, empowering them to grow while making a real difference in the lives of our members.
Job Description
We are seeking a dedicated and friendly CU Service Assistant to join our Scottsdale branch team for part-time morning shifts. As a CU Service Assistant, you will be the first point of contact for our valued members, providing exceptional customer service, processing transactions accurately, and educating members about our products and services. This role is crucial in maintaining the welcoming and efficient atmosphere our members have come to expect from Desert Financial Credit Union.
Key Responsibilities
- Greet members warmly and provide professional, friendly service in person and over the phone.
- Process routine member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and transfers.
- Assist members with inquiries, account maintenance, and resolving basic service issues.
- Identify member needs and cross-sell appropriate credit union products and services.
- Maintain up-to-date knowledge of credit union products, services, policies, and procedures.
- Adhere to all security and compliance procedures.
- Balance cash drawer daily and ensure accuracy.
- Collaborate with team members to achieve branch goals and enhance member satisfaction.
Required Skills
- High school diploma or equivalent.
- Excellent interpersonal and communication skills.
- Strong attention to detail and accuracy.
- Ability to work effectively in a fast-paced environment.
- Basic computer proficiency and ability to learn new software quickly.
- Reliability and punctuality for morning shifts.
- A passion for helping people and providing outstanding service.
Preferred Qualifications
- Previous customer service experience, preferably in a financial institution.
- Familiarity with credit union products and services.
- Cash handling experience.
Perks & Benefits
- Competitive hourly wage.
- 401(k) retirement plan with company match (eligibility may vary).
- Paid time off (PTO) accrual.
- Employee assistance program.
- Opportunities for professional development and career growth.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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