About the Company
Alaska Airlines is a major American airline headquartered in SeaTac, Washington, a suburb of Seattle. We are known for our exceptional customer service, extensive route network, and commitment to innovation. With a strong presence across the West Coast and beyond, we are dedicated to providing an outstanding travel experience, from booking to baggage claim. Ensuring the highest quality in all aspects of our service, including our inflight catering, is paramount to our success and customer satisfaction.
Job Description
We are seeking a highly detail-oriented and meticulous Airline Catering Evaluator to join our team at the Pasco Tri-Cities Airport. This critical role is responsible for overseeing and evaluating the quality, safety, and presentation of all catering services provided to Alaska Airlines flights originating from this location. You will be the eyes and ears on the ground, ensuring that our catering partners consistently meet Alaska Airlines’ rigorous standards for food safety, hygiene, freshness, and overall passenger experience. This is an airport-based role requiring a keen eye, excellent communication skills, and a commitment to maintaining our reputation for excellence.
Key Responsibilities
- Conduct thorough pre-flight inspections of catering carts, meals, beverages, and other inflight provisions.
- Verify adherence to established food safety protocols, hygiene standards, and temperature controls.
- Assess meal presentation, portion sizes, ingredient quality, and special meal accuracy.
- Document findings meticulously, including any deviations, discrepancies, or areas for improvement.
- Provide constructive feedback to catering partners and internal stakeholders.
- Collaborate with catering management to implement corrective actions and continuous improvement initiatives.
- Maintain detailed records of all evaluations and contribute to performance reports.
- Stay updated on industry best practices, food safety regulations, and company catering specifications.
- Report any critical food safety or quality issues immediately to appropriate management.
Required Skills
- Exceptional attention to detail and strong observational skills.
- Excellent written and verbal communication abilities.
- Proficiency in using digital tools for documentation and reporting.
- Basic understanding of food safety principles and hygiene standards.
- Ability to work independently and make sound judgments under pressure.
- Strong organizational skills and ability to manage multiple inspections.
Preferred Qualifications
- Previous experience in quality control, food service management, or hospitality.
- Knowledge of airline catering operations.
- Certifications in food safety (e.g., ServSafe, HACCP).
- Experience with quality auditing or inspection processes.
- A passion for ensuring high standards in customer service and product delivery.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company match.
- Exciting travel privileges for employees and their families on Alaska Airlines and partner carriers.
- Opportunities for professional development and career advancement within a leading airline.
- Employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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