About the Company
Columbia Basin Eye Clinic has been a cornerstone of eye care in the Tri-Cities area for over 40 years. We are dedicated to providing comprehensive, compassionate, and cutting-edge ophthalmic and optometric services to our community. Our team of experienced doctors and support staff are committed to patient education and delivering personalized care, utilizing the latest technology to ensure optimal vision health for all our patients.
Job Description
Are you eager to embark on a rewarding career in the medical field without prior experience? Columbia Basin Eye Clinic is seeking a highly motivated and detail-oriented individual to join our team as an Optometry Receptionist. This entry-level position is perfect for someone looking to learn the intricacies of a medical practice from the ground up. You will be the first point of contact for our patients, playing a crucial role in creating a welcoming and efficient environment. We will provide comprehensive training in all aspects of optometric office administration, patient scheduling, insurance verification, and basic patient support. This is an incredible opportunity to develop valuable skills and grow within a supportive medical setting.
Key Responsibilities
- Greet patients warmly upon arrival and manage check-in/check-out processes efficiently.
- Schedule and confirm patient appointments, ensuring optimal flow of the clinic schedule.
- Verify patient insurance eligibility and benefits, explaining financial responsibilities clearly.
- Answer multi-line phone system, address patient inquiries, and direct calls appropriately.
- Maintain accurate patient records and update demographic and insurance information.
- Process payments, prepare billing statements, and reconcile daily financial transactions.
- Assist patients with preliminary paperwork and provide general information about clinic services.
- Maintain cleanliness and organization of the reception area.
- Collaborate with optometrists, opticians, and other clinic staff to ensure seamless patient care.
- Learn and adapt to new office procedures and software as needed.
Required Skills
- High School Diploma or GED equivalent.
- Exceptional interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer skills and willingness to learn new software.
- Ability to multitask and remain calm in a fast-paced environment.
- A positive attitude and a strong work ethic.
- Commitment to patient confidentiality and professional conduct.
Preferred Qualifications
- Previous experience in a customer service role.
- Familiarity with medical terminology or healthcare office operations.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Comprehensive on-the-job training in a specialized medical field.
- Opportunities for career advancement within the clinic.
- Medical, dental, and vision insurance plans.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee discounts on eyewear.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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