About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving transformation for many of the world’s best brands. With operations in over 40 countries, we deliver end-to-end capabilities, from customer lifecycle management to digital transformation and advanced analytics. Our mission is to create exceptional customer experiences that build loyalty and drive growth.
Job Description
We are seeking a highly motivated and relationship-focused Junior Account Manager to join our dynamic team in San Jose. In this role, you will support senior account managers and work directly with clients to ensure their satisfaction, deepen relationships, and identify opportunities for growth. This is an excellent opportunity for an ambitious individual with a passion for client success and a desire to grow their career in customer experience management.
Key Responsibilities
- Assist Senior Account Managers in managing client relationships and ensuring high levels of client satisfaction.
- Serve as a primary point of contact for assigned client inquiries, resolving issues and escalating as necessary.
- Prepare and present regular performance reports, analyzing data and providing actionable insights.
- Identify and explore potential new service opportunities within existing client accounts.
- Collaborate with internal teams (operations, sales, marketing) to deliver seamless service and solutions to clients.
- Conduct client meetings and presentations, both virtually and in-person, to review progress and strategic initiatives.
- Maintain accurate and up-to-date client records in CRM systems.
- Participate in contract renewals and negotiations alongside senior team members.
Required Skills
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 1+ year of experience in account management, customer service, sales, or a client-facing role.
- Exceptional interpersonal and communication skills, both written and verbal.
- Proven ability to build and maintain strong professional relationships.
- Strong analytical skills with the ability to interpret data and generate reports.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work effectively in a fast-paced, team-oriented environment.
Preferred Qualifications
- Experience with CRM software (e.g., Salesforce).
- Understanding of the Customer Experience (CX) or Business Process Outsourcing (BPO) industry.
- Familiarity with digital transformation trends and technologies.
- Demonstrated ability to identify and pursue growth opportunities.
- Project management experience.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive company culture.
- Employee assistance program.
- On-site fitness center access.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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