Hotel Porter – Paid Sick Leave and PTO

About the Company

The Queens Hotel Cheltenham, part of the prestigious MGallery by Sofitel collection, is an iconic landmark nestled in the heart of Cheltenham, Gloucestershire. With a rich history and grand Victorian architecture, we offer a luxurious and distinctive experience to our guests. Our commitment to exceptional service, elegant surroundings, and a memorable stay defines us. We pride ourselves on creating a vibrant and supportive environment for our team members, empowering them to deliver the highest standards of hospitality.

Job Description

We are seeking a dedicated and enthusiastic Hotel Porter to join our esteemed team at The Queens Hotel Cheltenham. As a Hotel Porter, you will be the first point of contact for many of our guests, playing a crucial role in ensuring their arrival, stay, and departure are seamless and enjoyable. You will be responsible for assisting guests with luggage, parking, and general inquiries, as well as maintaining the cleanliness and orderliness of the hotel’s public areas. This role requires a friendly demeanor, strong physical stamina, and a proactive approach to guest service.

Key Responsibilities

• Warmly welcome guests upon arrival and assist with luggage handling, ensuring prompt and careful delivery to rooms.
• Assist guests with parking and provide valet services as required, ensuring vehicles are handled with care.
• Provide accurate information about hotel facilities, services, and local attractions.
• Handle guest inquiries and requests efficiently and courteously, escalating issues to the appropriate department when necessary.
• Maintain the cleanliness and presentation of the hotel's entrance, lobby, and other public areas.
• Assist with the delivery of newspapers, mail, and other items to guest rooms.
• Support other departments as needed, including concierge and reception.
• Ensure security procedures are followed, including monitoring access and reporting suspicious activities.
• Operate hotel vehicles (if applicable and licensed) for guest transport or errands.
• Adhere to all health and safety regulations and company policies.

Required Skills

• Excellent customer service and interpersonal skills.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment and handle multiple tasks.
• Good physical stamina and ability to lift and carry heavy luggage.
• A professional and presentable appearance.
• Ability to work flexible hours, including weekends and holidays.
• Proactive and helpful attitude.

Preferred Qualifications

• Previous experience in a hotel or hospitality environment.
• Knowledge of the local area and attractions in Cheltenham.
• Valid UK driving license with a clean record.
• Ability to speak multiple languages is a plus.

Perks & Benefits

• Competitive salary and service charge.
• Paid Sick Leave to support your well-being.
• Generous Paid Time Off (PTO) for work-life balance.
• Opportunities for career growth and professional development within the MGallery by Sofitel brand.
• Complimentary meals while on duty.
• Employee discounts on hotel stays and services globally.
• Access to wellness programs and employee assistance.
• A supportive and inclusive work environment.
• Uniform provided and laundered.

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