About the Company
First Hawaiian Bank is the oldest and largest financial institution in Hawaii, operating for over 160 years. We are committed to serving our communities with integrity, innovation, and a strong focus on client relationships. Our team members are dedicated professionals who embody our values and contribute to our legacy of excellence.
Job Description
We are seeking a highly motivated and client-focused Client Relations Associate to join our dynamic team in Honolulu. This role is crucial in building and maintaining strong relationships with our valued financial clients, ensuring their satisfaction, and identifying opportunities to enhance their financial journey with First Hawaiian Bank. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a passion for delivering exceptional service in the finance sector.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of assigned clients, addressing inquiries and resolving issues promptly.
- Develop and maintain deep understanding of client needs and financial goals.
- Proactively engage with clients to build rapport and trust, ensuring high levels of client satisfaction.
- Collaborate with internal teams (e.g., lending, wealth management) to offer tailored financial solutions.
- Monitor client accounts and activities to identify potential risks or opportunities.
- Prepare and present regular client reports and updates.
- Adhere to all regulatory compliance standards and internal policies.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and client service abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Detail-oriented with a high level of accuracy.
Preferred Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field.
- Previous experience in banking or financial services.
- Knowledge of local Hawaiian market and client base.
- FINRA Series 6 or 7 licensing (or willingness to obtain).
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Employee assistance program.
- Opportunities for professional development and career growth.
- Access to exclusive employee banking benefits.
- Wellness programs and initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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