About the Company
Health Assured is the UK and Ireland’s largest award-winning employee assistance programme (EAP) provider, helping employers look after the health, happiness, and wellbeing of their staff. We offer a comprehensive range of health and wellbeing services, including mental health support, bereavement counselling, and critical incident support. Our mission is to promote proactive wellbeing and create healthier, more productive workplaces across the globe. We believe in supporting our team members to provide the best possible care for our clients.
Job Description
Are you passionate about wellbeing and looking for a flexible role where you can make a real difference? Health Assured is seeking a dedicated Online Wellness Coordinator to join our virtual support team. In this pivotal part-time role, you will be instrumental in connecting our clients with the wellness resources they need, providing empathetic and efficient support through online channels. This is a fantastic opportunity for an organised and compassionate individual to contribute to a leading wellbeing provider from the comfort of their home.
Key Responsibilities
- Provide first-line virtual support and guidance to clients accessing wellbeing services.
- Respond to client inquiries via email, chat, and other online platforms in a timely and professional manner.
- Assess client needs and accurately direct them to appropriate resources, including counselling services, financial advice, and health information.
- Maintain accurate and confidential client records within our CRM system.
- Collaborate with internal teams, including counsellors and service managers, to ensure seamless client experience.
- Contribute to the development and improvement of online wellness resources and support processes.
- Uphold the highest standards of confidentiality, professionalism, and ethical conduct.
- Participate in virtual team meetings and ongoing training sessions.
Required Skills
- Excellent written and verbal communication skills.
- Strong empathetic listening and interpersonal abilities.
- Proficiency in using online communication tools and CRM software.
- Exceptional organisational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- A genuine passion for health and wellbeing.
- Basic understanding of mental health and wellness support services.
Preferred Qualifications
- Previous experience in a customer service, support, or administrative role, ideally within healthcare or wellness.
- Familiarity with employee assistance programs (EAPs).
- Certification or coursework in health promotion, psychology, or a related field.
- Experience with virtual collaboration tools (e.g., Microsoft Teams, Zoom).
Perks & Benefits
- Flexible part-time working hours to suit your lifestyle.
- Fully remote position, allowing you to work from anywhere in the UK.
- Competitive hourly rate.
- Access to a comprehensive employee assistance programme for your own wellbeing.
- Opportunities for professional development and training.
- Supportive and collaborative virtual team environment.
- Contribution to a company dedicated to making a positive impact on people's lives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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