About the Company
Google’s mission is to organize the world’s information and make it universally accessible and useful. As a global technology leader, we develop products and services that improve the lives of billions of people. Join a team where innovation is at the core of everything we do, and contribute to building the future of information and technology.
Job Description
We are seeking a dedicated and skilled Google Network Support Engineer to join our team in Derby, providing essential field and remote support for our critical network infrastructure. In this hybrid role, you will be responsible for ensuring the reliability, performance, and security of Google’s network across various sites, as well as providing remote assistance to internal teams and external partners. This position requires a proactive approach to problem-solving, strong technical expertise in networking, and the ability to travel to various locations within the region as needed.
Key Responsibilities
- Provide advanced technical support and troubleshooting for Google's network infrastructure, including routers, switches, firewalls, and other network devices.
- Conduct on-site diagnosis, repair, and maintenance of network equipment, requiring occasional travel to different data centers or field locations.
- Offer remote support to resolve complex network issues, collaborating with global engineering teams.
- Monitor network performance and identify potential issues, implementing preventative measures to minimize downtime.
- Participate in the deployment, configuration, and upgrade of network hardware and software.
- Document network configurations, changes, and troubleshooting procedures thoroughly.
- Respond to incidents and alerts, ensuring rapid resolution and minimal impact on services.
- Educate and assist junior engineers and other staff members on network best practices and problem resolution.
Required Skills
- Proficiency in TCP/IP, BGP, OSPF, and other routing protocols.
- Experience with Cisco, Juniper, or similar enterprise-grade networking equipment.
- Strong understanding of network security principles and firewalls.
- Ability to diagnose and resolve complex network problems efficiently.
- Experience with network monitoring tools and methodologies.
- Familiarity with Linux operating systems and command-line interfaces.
- Excellent communication and interpersonal skills for both field and remote interactions.
- Valid UK driving license and willingness to travel for field support.
Preferred Qualifications
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
- Relevant industry certifications (e.g., CCNA, CCNP, JNCIA, JNCIS).
- Experience with cloud networking platforms (e.g., Google Cloud Platform, AWS, Azure).
- Proficiency in scripting languages (e.g., Python, Bash) for network automation.
- Previous experience in a large-scale, high-availability network environment.
Perks & Benefits
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off and holidays.
- Retirement savings plans with company match.
- On-site amenities and wellness programs (where applicable).
- Opportunities for professional development and continuous learning.
- Access to cutting-edge technology and innovative projects.
- Employee assistance programs and mental health support.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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