About the Company
Everyman Barbers is a leading independent barbershop chain renowned for its traditional barbershop experience blended with modern services. With locations across the UK, we pride ourselves on exceptional customer service, skilled barbers, and a relaxed, welcoming atmosphere. We offer a full range of grooming services, from classic cuts to beard trims and shaves, all delivered with precision and passion. Join our team in Leeds and become part of a brand that values quality and client satisfaction above all else.
Job Description
We are seeking a charismatic and customer-focused Barber Shop Host to join our vibrant team in Leeds. As the first point of contact for our valued clients, you will play a crucial role in creating a welcoming and efficient environment. This position is perfect for someone passionate about delivering outstanding service, managing client flow, and ensuring every visit to Everyman Barbers is a premium experience. While the role doesn’t require barbering skills, a keen interest in the grooming industry and a proactive approach to customer care are essential. This role offers excellent opportunities for tips based on exceptional service.
Key Responsibilities
- Warmly greet all clients upon arrival, making them feel welcome and comfortable.
- Manage client check-ins, appointments, and walk-ins using our booking system.
- Answer phone calls, respond to inquiries, and schedule appointments efficiently.
- Maintain the cleanliness and organization of the reception area and waiting lounge.
- Offer refreshments to clients and ensure their comfort throughout their visit.
- Assist barbers with client transitions and ensure a smooth flow of service.
- Process payments accurately and handle cash and card transactions.
- Promote retail products and services, providing knowledgeable recommendations.
- Handle client feedback and resolve minor issues with professionalism and grace.
- Support the barbershop team with general administrative tasks as needed.
Required Skills
- Proven experience in a customer service role (at least 6 months).
- Excellent communication and interpersonal skills.
- A friendly, approachable, and professional demeanor.
- Strong organizational and multitasking abilities.
- Proficiency with computer systems and booking software.
- Ability to work effectively in a fast-paced environment.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Previous experience in a salon, barbershop, or retail environment.
- Familiarity with grooming products and services.
- Experience with point-of-sale (POS) systems.
Perks & Benefits
- Competitive hourly wage plus excellent opportunities for tips.
- A dynamic and supportive team environment.
- Employee discounts on services and retail products.
- Opportunities for career growth within the company.
- Regular training and development sessions.
- Contribution to a highly reputable and growing brand.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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