About the Company
Teleperformance is a global leader in digitally integrated business services, connecting the biggest and most respected brands in the world with their customers. We are committed to delivering exceptional customer experiences through advanced technology, innovative solutions, and a dedicated team of passionate professionals. Join us in making a difference for millions of users worldwide.
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Google Business Profile Support Specialist. In this fully remote role, you will be the first point of contact for businesses and individuals seeking assistance with their Google Business Profile listings. Your primary goal will be to provide outstanding customer service, resolve issues efficiently, and ensure a positive experience for all users. This position requires excellent problem-solving skills, strong communication, and a passion for helping others navigate the digital landscape.
Key Responsibilities
- Provide comprehensive support to Google Business Profile users via email, chat, and phone.
- Troubleshoot and resolve issues related to profile creation, verification, content updates, and policy compliance.
- Guide users through various features of Google Business Profile to optimize their online presence.
- Educate users on best practices for managing their business information on Google.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Stay up-to-date with Google Business Profile policies, features, and updates.
Required Skills
- Minimum of 6 months experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in navigating various software applications and web-based tools.
- Ability to work independently and manage time effectively in a remote environment.
- A reliable internet connection and a quiet workspace are essential.
- High school diploma or equivalent.
Preferred Qualifications
- Familiarity with Google products and services, especially Google Business Profile.
- Previous experience in a remote work setting.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Basic understanding of online marketing or local SEO principles.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive remote work setup support.
- Extensive paid training and continuous professional development.
- Opportunity for career advancement within a global company.
- Health and wellness programs.
- Employee assistance program.
- Flexible working hours for work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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