About the Company
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 742,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Job Description
We are seeking a dedicated Google Workspace Support Assistant to join our dynamic team in Sunderland. In this role, you will be responsible for providing essential technical support and assistance for Google Workspace applications, focusing on non-phone channels such as chat, email, and ticketing systems. Your primary goal will be to resolve user issues efficiently, ensuring minimal disruption and high user satisfaction. This is an excellent opportunity for individuals passionate about technology and customer service, looking to develop their skills in a collaborative environment.
Key Responsibilities
- Provide technical support for Google Workspace applications including Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet via chat, email, and ticketing systems.
- Troubleshoot and resolve user issues related to access, functionality, configuration, and integration of Google Workspace services.
- Escalate complex problems to senior support staff or specialized teams when necessary.
- Document all support interactions and solutions accurately in the ticketing system.
- Create and update knowledge base articles and user guides to empower self-service.
- Assist with user onboarding and offboarding processes related to Google Workspace accounts.
- Monitor system performance and report recurring issues to improve service reliability.
- Collaborate with IT teams to identify and implement solutions for common technical challenges.
Required Skills
- Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides).
- Excellent written communication skills with the ability to explain technical concepts clearly and concisely.
- Strong problem-solving and analytical abilities.
- Familiarity with IT support ticketing systems.
- Ability to work independently and as part of a team.
- Detail-oriented with strong organizational skills.
- A keen interest in technology and a desire to learn new systems.
Preferred Qualifications
- Previous experience in an IT support role (non-phone preferred).
- Google Workspace Administrator or Support certification.
- Understanding of basic networking concepts.
- Experience with other collaboration tools or cloud platforms.
- Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday allowance.
- Access to ongoing professional development and training programs.
- Opportunities for career advancement within a global company.
- Employee assistance program.
- Modern, collaborative office environment.
- Pension scheme with company contributions.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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