About the Company
BT Group is one of the world’s leading communications services companies, serving customers in 180 countries. With a rich history of innovation, we connect millions of people and businesses, powering the digital future. We offer a dynamic environment for learning and growth, fostering a culture of teamwork and technological advancement.
Job Description
Are you a hands-on learner eager to kickstart a career in IT? We’re looking for enthusiastic Technical Offsiders to join our field teams across various regions in and around Saltaire, West Yorkshire. This entry-level role is perfect for individuals with little to no prior IT experience who are keen to learn on the job. You will work alongside experienced technicians, gaining invaluable practical skills in network installation, maintenance, and troubleshooting. If you’re practical, customer-focused, and ready for a challenge, this opportunity with BT Group will provide the foundation for a successful career in telecommunications and IT.
Key Responsibilities
- Assist senior technicians with the installation, configuration, and maintenance of network infrastructure and IT equipment.
- Learn to diagnose and troubleshoot technical issues under supervision, ranging from connectivity problems to hardware malfunctions.
- Support field operations by preparing tools, equipment, and documentation for various projects.
- Adhere to safety protocols and quality standards during all on-site activities.
- Maintain accurate records of work performed, equipment used, and customer interactions.
- Communicate effectively with team members and customers, providing clear updates and support.
- Participate in training programs and workshops to enhance technical skills and product knowledge.
Required Skills
- Strong interest in technology and IT systems.
- Excellent problem-solving aptitude.
- Ability to work effectively in a team environment.
- Good communication and interpersonal skills.
- Physical ability to perform tasks such as lifting equipment and working in various environments.
- Valid driver’s license (or willingness to obtain one) is often required for field roles.
- Willingness to travel locally within assigned regions.
Preferred Qualifications
- Basic understanding of computer hardware or networking concepts.
- Previous experience in a customer service role.
- Relevant vocational training or certifications (e.g., CompTIA A+, Network+).
Perks & Benefits
- Comprehensive training and mentorship program.
- Opportunity for career progression within a leading tech company.
- Competitive salary and benefits package.
- Company vehicle or travel allowance (depending on role specifics).
- Employee discount on BT products and services.
- Health and wellness programs.
- Generous holiday allowance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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