About the Company
Nuffield Health is the UK’s largest healthcare charity, dedicated to building a healthier nation. We operate hospitals, fitness and wellbeing gyms, and provide a range of health services. Our Cheltenham Fitness & Wellbeing Gym offers state-of-the-art facilities, expert personal training, and a vibrant community atmosphere, including a thriving yoga studio. We believe in preventative healthcare and empowering individuals to live healthier, happier lives.
Job Description
We are seeking an enthusiastic, high-energy individual to join our team as a Yoga Front Desk team member. This role is crucial for creating a welcoming and efficient experience for our yoga studio members and visitors, primarily during afternoon and evening shifts. You will be the first point of contact, responsible for studio operations, member inquiries, and fostering a positive environment. If you’re passionate about health and wellness, have excellent interpersonal skills, and thrive in a dynamic setting, we encourage you to apply.
Key Responsibilities
- Warmly greet and check-in yoga studio members and new visitors, providing information on classes and membership options.
- Handle member inquiries, resolve issues, and provide exceptional customer service both in person and over the phone.
- Manage class bookings, cancellations, and waiting lists using our studio management software.
- Process payments for classes, memberships, and retail items accurately.
- Maintain the cleanliness and organization of the front desk area, lobby, and yoga studio space.
- Assist with retail sales, stocking, and inventory management.
- Support instructors with class preparation and post-class tidying, ensuring a smooth transition between sessions.
- Communicate important studio updates and promotions to members.
- Open and/or close the studio according to established procedures, ensuring security and readiness for the next shift.
Required Skills
- Proven experience in a customer service or front desk role, preferably in fitness, hospitality, or retail.
- Exceptional interpersonal and communication skills, with a friendly and approachable demeanor.
- High energy and a proactive attitude, capable of multi-tasking in a fast-paced environment.
- Proficiency with computer systems and ability to quickly learn new software.
- Strong organizational skills and attention to detail.
- Ability to work afternoon and evening shifts, and some weekends as required.
- A genuine interest in health, wellness, and yoga.
Preferred Qualifications
- Previous experience with studio management software (e.g., Mindbody, ClassPass).
- Knowledge of yoga styles, terminology, and studio etiquette.
- First Aid certification.
- Residency in or near Cheltenham.
Perks & Benefits
- Complimentary Nuffield Health gym membership for you and a partner.
- Discounts on a range of Nuffield Health services and products.
- Employee assistance program.
- Opportunities for professional development and training.
- A supportive and friendly work environment.
- Contribution to a company pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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