About the Company
Teleperformance is a global leader in digitally integrated business services, delivering outstanding customer experience. We are committed to bringing passion to business, transforming customer interactions into opportunities to grow for our clients. With operations in over 88 countries, we serve diverse industries, and our dedicated teams are at the forefront of innovation, driving success for some of the world’s most dynamic companies, including a rapidly expanding portfolio of tech startups.
Job Description
We are seeking an enthusiastic and results-driven Customer Success Lead to join our team, specifically focusing on our growing portfolio of tech startup clients. In this pivotal role, you will be the primary point of contact for our tech startup partners, ensuring their success by driving strategic initiatives, fostering strong relationships, and acting as their internal advocate. You will bridge the gap between Teleperformance’s innovative solutions and the unique needs of fast-paced tech environments, ensuring exceptional service delivery and identifying opportunities for growth and partnership.
Key Responsibilities
- Lead the onboarding process for new tech startup clients, ensuring a smooth and successful integration.
- Develop and nurture strong, long-term relationships with key stakeholders at tech startup accounts.
- Act as the primary point of contact for client queries, escalations, and strategic discussions.
- Proactively monitor client health, identify potential risks, and implement corrective actions to ensure client satisfaction and retention.
- Collaborate cross-functionally with operations, delivery, and solutions teams to ensure client needs are met and service level agreements (SLAs) are exceeded.
- Analyze performance data and client feedback to identify trends, present actionable insights, and drive continuous improvement initiatives.
- Identify opportunities for account growth and expansion by understanding client evolving needs and proposing relevant Teleperformance services.
- Prepare and deliver regular business reviews to clients, showcasing value, performance, and strategic recommendations.
Required Skills
- Minimum of 4 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within the BPO or technology sector.
- Demonstrated experience working with or understanding the unique dynamics of tech startups.
- Exceptional communication, presentation, and interpersonal skills, with the ability to engage confidently with diverse stakeholders.
- Strong analytical and problem-solving abilities, capable of interpreting data to drive strategic decisions.
- Proven ability to manage multiple client accounts concurrently and prioritize tasks effectively in a fast-paced environment.
- A proactive, customer-centric mindset with a passion for driving client success.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and project management tools.
- Understanding of agile methodologies and the software development lifecycle.
- Previous experience in a leadership or mentoring role.
- Experience in identifying and closing upsell or cross-sell opportunities.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and company holidays.
- 401(k) retirement savings plan with company match.
- Opportunities for professional development and career advancement within a global organization.
- Dynamic and collaborative work environment focused on innovation.
- Employee assistance programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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