About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 732,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create long-lasting value for our clients, people and communities.
Job Description
We are seeking a dedicated and skilled WFH Google Helpdesk Officer to join our Managed Services team. This role is crucial for providing remote technical support and resolving issues for clients utilizing Google Workspace and other Google cloud services. You will be the first point of contact for users, ensuring high levels of client satisfaction through efficient and effective problem resolution. This is a fully remote position, allowing you to work from anywhere within the Lubbock, TX area.
Key Responsibilities
- Provide first and second-level technical support for Google Workspace products (Gmail, Calendar, Drive, Meet, etc.) and other Google cloud services.
- Respond to helpdesk tickets, emails, and phone calls in a timely and professional manner.
- Diagnose, troubleshoot, and resolve technical hardware and software issues.
- Escalate complex issues to senior engineers or specialized teams when necessary, ensuring proper documentation and follow-up.
- Perform user account management, including creation, modification, and deletion in Google Admin Console.
- Assist users with remote access, application installations, and general IT inquiries.
- Maintain accurate records of all support interactions and resolutions in the ticketing system.
- Contribute to the creation and maintenance of knowledge base articles and troubleshooting guides.
- Participate in ongoing training and development to stay current with Google technologies and best practices.
- Adhere to IT service management (ITSM) best practices and company policies.
Required Skills
- Proficiency with Google Workspace administration and user support.
- Strong understanding of IT service management principles (ITIL foundation knowledge preferred).
- Experience with remote support tools and methodologies.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a remote team.
- Customer-focused mindset with a commitment to providing exceptional service.
Preferred Qualifications
- Google Workspace Administrator certification or similar.
- CompTIA A+ or equivalent certification.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience working in a managed services environment.
- Familiarity with other cloud platforms (e.g., AWS, Azure) is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and flexible work arrangements.
- Opportunities for professional development and certifications.
- Employee assistance program and wellness initiatives.
- Fully remote work model with supportive virtual team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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