About the Company
Google’s mission is to organize the world’s information and make it universally accessible and useful. As a global technology leader, we’re constantly innovating and expanding our infrastructure to support billions of users worldwide. Our network operations are the backbone of this mission, ensuring seamless connectivity and reliability for all Google services.
Job Description
Join Google as an Entry-Level Network Monitor, focusing on night shifts, and be a critical part of our global network operations team. This is an excellent opportunity for individuals passionate about technology, eager to learn, and ready to contribute to maintaining the stability and performance of one of the world’s largest networks. You will be responsible for continuous monitoring, initial troubleshooting, and escalation of network incidents during critical off-peak hours.
Key Responsibilities
- Perform 24/7 proactive monitoring of Google's network infrastructure and services, specifically during night shifts.
- Identify, analyze, and diagnose network alarms, alerts, and events using various monitoring tools.
- Execute initial troubleshooting steps based on established runbooks and protocols.
- Accurately document all incidents, actions taken, and resolutions in the ticketing system.
- Escalate critical incidents to senior engineers or relevant teams following defined procedures.
- Communicate effectively with internal teams to provide status updates and facilitate incident resolution.
- Assist in maintaining and updating operational documentation and procedures.
- Participate in training and development programs to enhance network monitoring and troubleshooting skills.
Required Skills
- High school diploma or equivalent.
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, routing).
- Familiarity with operating systems (e.g., Linux, Windows) at a user level.
- Strong problem-solving abilities and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to work night shifts, weekends, and holidays as required.
Preferred Qualifications
- Associate's degree in Computer Science, Information Technology, or a related field.
- Prior experience in a NOC (Network Operations Center) or help desk environment.
- Basic knowledge of network monitoring tools.
- CompTIA A+, Network+, or similar entry-level IT certifications.
- Experience with scripting languages (e.g., Python, Bash) for automation.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Generous retirement plans with company match.
- On-site fitness centers and wellness programs.
- Free meals and snacks at campus cafes.
- Professional development and tuition reimbursement.
- Employee assistance programs.
- Transportation benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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