About the Company
Eaton is a global power management company dedicated to improving the quality of life and protecting the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. With a presence in over 175 countries, including a significant footprint in New York, Eaton is committed to innovation and excellence.
Job Description
We are seeking a highly skilled Online UPS Specialist with a strong aptitude for Technical Documentation to join our team in Brooklyn, NY. This role is crucial for ensuring the clarity, accuracy, and accessibility of technical information related to our Uninterruptible Power Supply (UPS) systems. The ideal candidate will combine their deep technical knowledge of UPS technology with exceptional writing and organizational skills to create comprehensive and user-friendly documentation for our products and services.
Key Responsibilities
- Develop, write, and maintain high-quality technical documentation, including user manuals, installation guides, service manuals, application notes, and troubleshooting guides for various Online UPS systems.
- Collaborate closely with engineering, product development, field service, and marketing teams to gather information, understand product features, and ensure technical accuracy.
- Translate complex technical concepts into clear, concise, and easy-to-understand language for a diverse audience, including technicians, engineers, and end-users.
- Manage the documentation lifecycle from planning and creation to review, publication, and revision control.
- Ensure all documentation complies with industry standards, corporate guidelines, and legal requirements.
- Conduct thorough technical reviews of existing documentation for accuracy, completeness, and usability, implementing necessary updates and improvements.
- Utilize various documentation tools and content management systems to streamline the documentation process and enhance output.
- Participate in product development meetings to stay informed about new features, changes, and updates that impact documentation.
- Provide technical support and training internally and externally related to UPS documentation and product functionality.
Required Skills
- Proven experience with Online UPS systems, including installation, operation, maintenance, and troubleshooting.
- Demonstrated expertise in technical writing, editing, and publishing for complex technical products.
- Proficiency with technical documentation software and tools (e.g., Microsoft Office Suite, Adobe Acrobat, specialized authoring tools like MadCap Flare or ऑक्सीजन XML Editor).
- Strong understanding of electrical engineering principles, power electronics, and battery technologies.
- Exceptional written and verbal communication skills, with a keen eye for detail and accuracy.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously.
- Experience in cross-functional collaboration with engineering, product, and service teams.
Preferred Qualifications
- Bachelor's degree in Electrical Engineering, Technical Communication, or a related field.
- Certifications in UPS systems or power electronics.
- Experience with content management systems (CMS) and structured authoring (DITA, XML).
- Familiarity with relevant industry standards (e.g., IEEE, NFPA).
- Experience in a manufacturing or industrial technology environment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (vacation, sick leave, holidays)
- Life and disability insurance
- Employee assistance program
- Professional development opportunities and tuition reimbursement
- On-site fitness center or wellness programs
- Commuter benefits
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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