About the Company
Marriott International is a leading global lodging company with more than 8,000 properties across 139 countries and territories. Dedicated to providing exceptional guest experiences, Marriott fosters a culture of service, growth, and community. Join our team and be part of a world-renowned brand where your career can thrive.
Job Description
We are seeking an enthusiastic and professional Front Desk Receptionist to join our team in Wesley Chapel. This is an excellent entry-level opportunity for individuals with no prior experience who possess a polished appearance, a positive attitude, and a strong desire to provide outstanding customer service. You will be the first point of contact for our guests, playing a crucial role in creating a welcoming and efficient experience. We provide comprehensive training to ensure your success in this dynamic role.
Key Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Answer phone calls promptly and professionally, directing inquiries to the appropriate departments.
- Manage guest reservations, modifications, and cancellations with accuracy.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest concerns and requests efficiently and courteously, escalating issues as necessary.
- Process payments and maintain accurate billing records.
- Maintain a clean and organized front desk and lobby area.
- Adhere to all hotel policies and procedures, including safety and security protocols.
Required Skills
- Excellent verbal and written communication skills.
- Professional and polished appearance.
- Strong interpersonal skills and a customer-focused attitude.
- Ability to multi-task and remain calm under pressure.
- Basic computer proficiency (e.g., email, word processing).
- Reliability and punctuality.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- High school diploma or equivalent.
- Experience in any customer service role (volunteer work, retail, food service, etc.).
- Familiarity with local area attractions and services.
- Bilingual or multilingual abilities.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Employee discounts on hotel stays and services worldwide.
- Opportunities for career growth and advancement within Marriott International.
- Ongoing training and development programs.
- Positive and supportive work environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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