About the Company
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 732,000 people serving clients in more than 120 countries. Accenture embraces the power of change to create 360° value and shared success for our clients, people, shareholders, partners and communities.
Job Description
We are seeking a highly motivated and customer-centric Remote Google Advocate to join our dynamic team. In this 100% remote role, you will be the primary point of contact for clients utilizing Google products and services, ensuring an exceptional customer experience. You will provide expert guidance, troubleshoot issues, gather feedback, and champion client needs internally to foster product improvements and client satisfaction. This role requires a deep understanding of Google’s ecosystem and a passion for problem-solving.
Key Responsibilities
- Serve as the primary advocate for assigned clients, understanding their business objectives and how Google products contribute to their success.
- Provide expert-level support and guidance on Google Cloud, Google Workspace, Google Ads, and other relevant Google platforms.
- Proactively identify client needs and potential issues, offering solutions and best practices to optimize their use of Google technologies.
- Act as a liaison between clients and Google's product teams, effectively communicating feedback, feature requests, and bug reports.
- Develop and maintain strong, long-lasting client relationships through regular communication and proactive engagement.
- Conduct training sessions and workshops for clients on new Google features and product updates.
- Monitor client satisfaction and key performance indicators, implementing strategies for continuous improvement.
- Collaborate with sales, technical support, and product development teams to ensure a seamless client experience.
- Stay up-to-date with the latest Google product developments, industry trends, and competitive landscape.
Required Skills
- Minimum of 2 years of experience in a customer advocacy, technical account management, or high-level customer support role, preferably with Google products.
- Proven expertise in Google Cloud Platform, Google Workspace, or other Google enterprise solutions.
- Exceptional communication, interpersonal, and presentation skills.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to work independently and manage multiple client relationships simultaneously in a remote environment.
- Proficiency with CRM software and virtual collaboration tools.
- Demonstrated ability to translate complex technical concepts into easily understandable language for non-technical audiences.
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- Google Cloud Certification (e.g., Cloud Digital Leader, Associate Cloud Engineer).
- Experience working in a professional services or consulting environment.
- Familiarity with agile methodologies.
- Previous experience with data analysis and reporting to drive customer insights.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and company holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and Google certifications.
- Flexible work schedule and a supportive remote work culture.
- Employee assistance program.
- Parental leave policy.
- Discounts on various products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://career.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.