About the Company
FedEx Corporation is an American multinational conglomerate holding company focused on transportation, e-commerce, and business services. Known for its overnight shipping service, FedEx is a global leader in package delivery and a key player in the logistics industry, connecting people and possibilities worldwide.
Job Description
We are seeking a diligent and detail-oriented FedEx Claims Processor – Insurance & Shipping Admin to join our team in Green Valley Ranch, Henderson. This role is crucial for managing and resolving claims related to shipping damages, losses, and service failures, ensuring fair and timely resolution for our customers and compliance with company policies and insurance regulations. The ideal candidate will possess strong administrative skills, an understanding of shipping processes, and a commitment to customer service.
Key Responsibilities
- Process and investigate shipping claims for lost, damaged, or delayed packages in accordance with company policies and procedures.
- Communicate effectively with customers, internal departments, and third-party insurers to gather necessary information and provide updates on claim status.
- Maintain accurate records of all claims, investigations, and resolutions in the claims management system.
- Prepare detailed reports on claim trends, root causes, and recommended preventative measures.
- Ensure compliance with all relevant shipping regulations, insurance policies, and company guidelines.
- Assist with general administrative tasks related to shipping documentation, insurance renewals, and record keeping.
- Collaborate with operations and customer service teams to identify and address systemic issues contributing to claims.
Required Skills
- Proficiency in claims processing and administrative tasks
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to investigate, analyze, and resolve complex issues
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Customer service-oriented approach
Preferred Qualifications
- Previous experience in logistics, transportation, or insurance claims
- Familiarity with FedEx shipping procedures and systems
- Associate's or Bachelor's degree in Business Administration, Logistics, or a related field
- Experience with claims management software
Perks & Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Employee discount programs
- Opportunities for career growth and professional development
- Tuition reimbursement program
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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