About the Company
The Randolph Hotel, part of the distinguished Graduate Hotels collection, stands as an iconic landmark in the heart of Oxford, England. With its grand Victorian architecture and rich history, we offer a luxurious and unforgettable experience for our guests. We pride ourselves on exceptional service, elegant accommodations, and a vibrant atmosphere that reflects the unique character of Oxford. Join our dedicated team and contribute to a legacy of hospitality excellence.
Job Description
We are seeking an enthusiastic and reliable Hotel Porter to join our welcoming team at The Randolph Hotel. This is an immediate start, full-time position offering weekly pay, ideal for individuals who are dedicated, customer-focused, and eager to contribute to a prestigious hotel environment. As a Hotel Porter, you will be the first point of contact for many of our guests, playing a crucial role in ensuring their stay is comfortable, convenient, and memorable from the moment they arrive.
Key Responsibilities
- Greet guests warmly upon arrival and assist with luggage handling, both check-in and check-out.
- Escort guests to their rooms, providing assistance with amenities and hotel information.
- Assist with the delivery and collection of guest items, including dry cleaning, mail, and packages.
- Maintain the cleanliness and tidiness of the hotel lobby, entrance, and other public areas.
- Provide information and directions regarding hotel facilities, local attractions, and transportation.
- Handle guest inquiries and requests efficiently and courteously, escalating issues when necessary.
- Support other hotel departments, such as front desk or concierge, as needed.
- Ensure security protocols are followed and report any suspicious activities.
- Assist with setting up and breaking down meeting rooms or event spaces.
- Operate and maintain hotel vehicles for guest transportation or errands, if required.
Required Skills
- Excellent customer service and communication skills.
- A positive, can-do attitude and a professional demeanor.
- Ability to work effectively both independently and as part of a team.
- Physical fitness to handle luggage and stand/walk for extended periods.
- Strong attention to detail and ability to follow instructions.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a hospitality or customer service role.
- Knowledge of the Oxford area and local attractions.
- Valid UK driving license with a clean record (desirable for certain duties).
Perks & Benefits
- Competitive weekly pay.
- Opportunity for immediate start.
- Generous employee discounts on hotel stays and dining.
- Comprehensive training and development opportunities.
- Uniform provided.
- Meal allowances during shifts.
- Supportive and inclusive work environment.
- Pension scheme.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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