About the Company
Wunderman Thompson is a global creative, data and technology agency built to inspire growth for its clients. We deliver inspirational work that’s founded on the richest data and created with the most advanced technology, for clients like Microsoft, Nestlé, Coca-Cola, and more. We are a part of WPP and are dedicated to helping our clients thrive in an ever-evolving digital landscape, fostering innovation and a culture of continuous learning.
Job Description
Are you a highly organized individual with a passion for social media and impeccable written communication skills? We are seeking a dedicated Pinterest Inbox Manager to join our remote team. In this 100% Work From Home role, you will be the primary point of contact for our client’s Pinterest community, managing all inbound messages and comments. Your mission will be to maintain a positive brand image, provide exceptional support, and foster engagement through thoughtful and timely written correspondence.
Key Responsibilities
- Monitor and respond to all incoming messages, comments, and inquiries across assigned Pinterest accounts promptly and professionally.
- Draft clear, concise, and on-brand responses that address user questions, provide helpful information, and resolve concerns.
- Identify and escalate complex issues, potential crises, or common user feedback trends to the appropriate internal teams.
- Maintain a comprehensive knowledge base of client products, services, and brand guidelines to ensure accurate and consistent communication.
- Collaborate with social media strategists and content creators to provide insights from community interactions and suggest content improvements.
- Track and report on key engagement metrics, common inquiry types, and resolution times.
- Proactively identify opportunities for community engagement and positive brand interactions.
Required Skills
- Exceptional written communication and grammar skills in English (US English).
- Proven ability to maintain a consistent brand voice and tone.
- Strong understanding of the Pinterest platform, including its features and community dynamics.
- Excellent organizational skills and ability to manage multiple inquiries simultaneously.
- High level of empathy and customer service orientation.
- Problem-solving aptitude with a proactive and positive attitude.
- Attention to detail and commitment to accuracy.
Preferred Qualifications
- 1-2 years of experience in social media management, community management, or customer service, preferably in a digital marketing agency or brand environment.
- Familiarity with social media management tools (e.g., Sprout Social, Hootsuite) is a plus.
- Background in Marketing, Communications, English, or a related field.
- Experience working in a remote team environment.
Perks & Benefits
- 100% Remote Work flexibility – work from anywhere within the US.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including holidays and sick leave.
- Opportunities for professional development and continuous learning.
- A supportive and collaborative team environment.
- Access to a global network of creative and marketing professionals.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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