About the Company
Concentrix is a global leader in customer experience (CX) solutions and technology, empowering the world’s best brands. We create better business outcomes and help differentiate our clients through next-gen customer experience (CX) and technology solutions, and services. With a presence in over 40 countries and delivering services in 70+ languages, we are committed to making a tangible impact on our clients’ business and their customers’ lives. Join our diverse team and contribute to a safer, more positive online environment.
Job Description
We are seeking a diligent and detail-oriented Social Media Safety Screener – Online Content Guard to join our team in Wesley Chapel, Florida. In this crucial role, you will be responsible for reviewing user-generated content across various social media platforms to ensure compliance with community guidelines and policies. Your primary objective will be to identify and action content that violates established rules, including but not limited to hate speech, harassment, misinformation, and graphic content. This position requires a strong ethical compass, excellent judgment, and the ability to work effectively in a fast-paced and sensitive environment, contributing directly to fostering a safer online experience for millions of users.
Key Responsibilities
- Review and moderate user-generated content on social media platforms for policy violations.
- Accurately apply content policies and guidelines to various types of media (text, image, video).
- Identify and escalate complex or ambiguous content issues to senior moderators or specialized teams.
- Maintain a high level of accuracy and efficiency in content review.
- Participate in regular training sessions to stay updated on policy changes and new content trends.
- Contribute to a positive and collaborative team environment.
- Document and report findings clearly and concisely.
Required Skills
- High school diploma or equivalent.
- Strong understanding of current social media trends and online communities.
- Excellent attention to detail and strong analytical skills.
- Ability to make sound judgments independently and under pressure.
- Proficiency in using web-based tools and applications.
- Comfortable reviewing sensitive and potentially disturbing content.
- Strong written and verbal communication skills in English.
Preferred Qualifications
- Previous experience in content moderation, customer service, or a related field.
- Familiarity with various social media platforms and their respective community guidelines.
- Associate's or Bachelor's degree in a relevant field (e.g., Communications, Psychology, Criminal Justice).
- Ability to adapt quickly to evolving policies and platform features.
- Experience working in a target-driven environment.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holiday pay.
- 401(k) retirement plan with company match.
- Employee assistance program for personal and professional support.
- Opportunities for career growth and professional development.
- Supportive and diverse team environment.
- On-site amenities and a comfortable workspace.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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