About the Company
Conduent is a global technology-led business process services company with expertise in managing mission-critical processes and client interactions. We work with businesses and governments to help them modernize, simplify, and create better experiences for their customers and constituents. With a focus on innovation and efficiency, Conduent delivers solutions that drive client success across various industries worldwide. Join a company that values its employees and offers a pathway for career growth.
Job Description
Are you ready to kickstart your career in customer service from the comfort of your own home? Conduent is seeking enthusiastic and dedicated individuals to join our team as a Work-From-Home (WFH) Teleperformance Customer Service Representative. This is an entry-level position, perfect for those eager to gain valuable experience in a fast-paced and supportive environment. As a CSR, you will be the first point of contact for our clients’ customers, providing exceptional support and resolving inquiries with professionalism and empathy. We offer comprehensive training, a supportive team culture, and full health insurance benefits from day one. If you’re a quick learner, possess excellent communication skills, and are looking for a remote opportunity with growth potential, we encourage you to apply!
Key Responsibilities
- Handle inbound and outbound customer calls with a friendly, professional, and helpful demeanor.
- Address customer inquiries, resolve issues, and provide accurate information regarding products or services.
- Document all customer interactions and resolutions accurately in the company's CRM system.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Maintain a high level of customer satisfaction by providing efficient and effective service.
- Adhere to all company policies and procedures, including security and data privacy guidelines.
- Participate in ongoing training and development sessions to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Strong active listening skills and problem-solving abilities.
- Ability to work independently in a remote setting with minimal supervision.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
- High school diploma or equivalent (GED).
Preferred Qualifications
- Prior experience in a customer-facing role (e.g., retail, food service) is a plus, but not required.
- Familiarity with CRM software or ticketing systems.
- Ability to adapt quickly to new technologies and processes.
Perks & Benefits
- Comprehensive full health insurance coverage (medical, dental, vision) starting on day one.
- Paid virtual training program to equip you with all necessary skills.
- Opportunities for career advancement within a global company.
- Flexible remote work environment.
- Employee assistance programs and wellness initiatives.
- Competitive hourly pay with potential for performance-based incentives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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