Clinical Assistant (Medical Office) – Afternoon Roster, Stable

About the Company

Mackenzie Health is a leading regional healthcare provider serving the communities of Richmond Hill, King, and Vaughan. We operate Mackenzie Richmond Hill Hospital and Cortellucci Vaughan Hospital, delivering high-quality, patient-centred care across a wide range of specialties. Our commitment is to create a world-class health experience, and we achieve this through innovation, compassion, and a dedicated team of healthcare professionals.

Job Description

We are seeking a highly organized and compassionate Clinical Assistant to join our busy medical office team for a stable afternoon roster. This full-time position is crucial for maintaining the smooth operation of our clinic, ensuring an efficient workflow, and providing exceptional administrative and patient support during peak hours. The ideal candidate will be a proactive individual with a strong commitment to patient care and excellent communication skills.

Key Responsibilities

• Warmly greet and assist patients with check-in and check-out procedures.
• Schedule and confirm patient appointments, manage waiting lists, and coordinate referrals to specialists.
• Answer incoming phone calls, address inquiries, and direct calls to appropriate staff members.
• Maintain accurate, confidential, and up-to-date patient records, both electronic (EMR) and physical.
• Prepare examination rooms before and after patient visits, ensuring cleanliness, stocking supplies, and sterilizing instruments.
• Assist healthcare providers with various administrative tasks, including preparing forms, managing correspondence, and faxing/scanning documents.
• Process patient payments, manage billing inquiries, and handle insurance information.
• Manage inventory of medical supplies and place orders as needed.
• Provide compassionate support and information to patients, addressing their questions and concerns with professionalism.

Required Skills

• Minimum of 1 year of experience as a Clinical Assistant, Medical Office Assistant, or similar administrative role in a healthcare setting.
• Proficiency in medical terminology and understanding of clinical office procedures.
• Demonstrated experience with Electronic Medical Records (EMR) systems.
• Exceptional verbal and written communication skills.
• Strong organizational abilities and meticulous attention to detail.
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Current Basic Life Support (BLS) or CPR certification.

Preferred Qualifications

• Diploma or certificate in Medical Office Administration or a related healthcare administrative program.
• Previous experience working in a multi-physician clinic or hospital outpatient department.
• Familiarity with Ontario health insurance plans (OHIP) and associated billing processes.

Perks & Benefits

• Comprehensive extended health, dental, and vision care benefits.
• Life and disability insurance coverage.
• Generous paid time off, including vacation and sick leave.
• Participation in a robust pension plan.
• Opportunities for professional development and continuing education.
• Employee wellness programs and initiatives.
• A supportive and collaborative team environment focused on patient well-being.

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