About the Company
BT Group plc is one of the world’s leading telecommunications and network providers and a major provider of IT services. We connect millions of people and businesses across the UK and beyond, driving innovation in broadband, mobile, TV, and digital solutions. Our commitment to ‘Smart Work’ is about leveraging technology and agile methodologies to enhance productivity, foster collaboration, and create a more efficient and rewarding work environment for all our colleagues.
Job Description
Are you a master of efficiency with a passion for optimising digital workflows? BT Group plc is seeking a Google Workflow Optimizer to join our operations team in Wakefield. This pivotal role will focus on enhancing our operational efficiency and promoting ‘Smart Work’ principles by designing, implementing, and refining workflows primarily utilising Google Workspace tools. You will be instrumental in identifying bottlenecks, streamlining processes, and driving adoption of best practices across various departments to ensure seamless and productive operations. If you thrive on improving systems and empowering teams through innovative solutions, we want to hear from you.
Key Responsibilities
- Analyse existing operational workflows to identify inefficiencies, redundancies, and opportunities for automation and improvement.
- Design and implement optimised workflows using Google Workspace applications (e.g., Google Sheets, Docs, Forms, Calendar, Apps Script, AppSheet).
- Develop and maintain custom scripts and automations within Google Apps Script to enhance functionality and integrate various tools.
- Collaborate with various departments to understand their unique needs and tailor workflow solutions accordingly.
- Provide training and support to end-users on new workflows and Google Workspace best practices.
- Monitor the performance of implemented workflows, gather feedback, and iterate on solutions for continuous improvement.
- Document workflow processes, changes, and user guides to ensure clarity and consistency.
- Champion 'Smart Work' initiatives, promoting a culture of efficiency, collaboration, and digital innovation.
- Stay abreast of new Google Workspace features and third-party integrations to continually enhance our operational toolkit.
Required Skills
- Proven experience in process analysis, workflow design, and optimization.
- Expert-level proficiency with Google Workspace (formerly G Suite), including Sheets, Docs, Forms, Drive, and Calendar.
- Strong experience with Google Apps Script for automation and customisation.
- Demonstrable analytical and problem-solving skills with a keen eye for detail.
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Ability to manage multiple projects simultaneously and deliver results in a fast-paced environment.
- A proactive and collaborative approach to work.
Preferred Qualifications
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
- Google Workspace Administrator or Developer certifications.
- Experience with other workflow automation platforms (e.g., Zapier, IFTTT) or low-code platforms like Google AppSheet.
- Familiarity with Lean, Six Sigma, or other process improvement methodologies.
- Experience in change management and user adoption strategies.
- Background in the telecommunications or IT services industry.
Perks & Benefits
- Competitive salary and performance-related bonus.
- Generous annual leave allowance.
- Pension scheme with company contributions.
- Private medical insurance.
- Life assurance.
- Access to a wide range of learning and development opportunities.
- Employee discounts on BT products and services.
- Flexible working options and a commitment to work-life balance.
- Opportunities for career progression within a leading global company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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