About the Company
UPS (United Parcel Service) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. Committed to delivering what matters, UPS is a company built on a proud history and a culture of integrity, teamwork, and customer service excellence. Join our team in Palmdale and be part of a company that connects the world!
Job Description
We are seeking a dedicated UPS Customer Liaison to join our team in Palmdale, CA. This role is exclusively focused on providing exceptional customer support through written communication channels. You will be the primary point of contact for customers seeking assistance via email, chat, and our online ticketing system. The ideal candidate will possess outstanding written communication skills, a keen eye for detail, and a passion for problem-solving to ensure our customers receive prompt, accurate, and professional service.
Key Responsibilities
- Respond to customer inquiries and resolve issues efficiently via email, chat, and internal messaging platforms.
- Provide accurate information regarding shipping status, service options, billing, and general UPS policies.
- Document all customer interactions thoroughly and accurately within our CRM system.
- Collaborate with internal departments (e.g., operations, sales) to resolve complex customer issues.
- Identify and escalate priority issues to the appropriate channels for timely resolution.
- Maintain a high level of professionalism and customer satisfaction in all written communications.
- Proactively identify opportunities to improve customer experience and streamline written support processes.
Required Skills
- Exceptional written communication, grammar, and spelling skills in English.
- Proficiency in using computer systems, email platforms, and customer service software.
- Strong problem-solving abilities and analytical thinking.
- Ability to work independently and manage multiple written inquiries simultaneously.
- High attention to detail and accuracy.
- Customer-focused mindset with a commitment to service excellence.
Preferred Qualifications
- Previous experience (1+ year) in a customer service or support role, preferably with a focus on written communication.
- Familiarity with the logistics or shipping industry.
- Associate's or Bachelor's degree in a relevant field.
- Experience with CRM systems and ticketing software.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off (PTO) and company holidays.
- 401(k) retirement plan with company match.
- Career development and internal training opportunities.
- Employee discounts on UPS services.
- Employee assistance program.
- Life and disability insurance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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