About the Company
Maple is Canada’s leading virtual care platform, connecting patients with Canadian-licensed doctors and healthcare providers for on-demand and scheduled appointments. Our mission is to make healthcare more accessible and convenient for everyone across the country. We are a fast-growing, innovative company committed to leveraging technology to improve health outcomes and patient experiences.
Job Description
Join Maple as a Virtual Medical Receptionist and become a vital part of our pioneering telehealth team. This is an incredible opportunity for individuals eager to start a career in healthcare administration with the convenience of working from home. We offer comprehensive paid training to ensure you are fully equipped to excel in this role, even if you have no prior experience. You will be the first point of contact for our patients, providing exceptional administrative support and ensuring a seamless virtual healthcare experience.
Key Responsibilities
- Manage virtual patient check-ins and check-outs efficiently.
- Schedule and reschedule virtual appointments using our telehealth platform.
- Answer patient inquiries via phone, email, and chat with professionalism and empathy.
- Maintain accurate and confidential patient records.
- Assist healthcare providers with administrative tasks as needed.
- Provide clear instructions to patients regarding virtual appointments and platform use.
- Handle billing inquiries and process payments securely.
- Collaborate with clinical staff to ensure coordinated patient care.
Required Skills
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency with basic computer applications and willingness to learn new software.
- A compassionate and patient-focused approach.
- Ability to work independently and as part of a remote team.
- Reliable high-speed internet connection and a quiet home office environment.
Preferred Qualifications
- Previous customer service or administrative experience.
- Familiarity with medical terminology or electronic medical records (EMR) systems (a plus, but not required).
- High school diploma or equivalent (post-secondary education an asset).
Perks & Benefits
- Comprehensive paid training program.
- Competitive hourly wage.
- Full health, dental, and vision benefits.
- Opportunities for career growth within a rapidly expanding company.
- Supportive and collaborative remote work environment.
- Employee wellness programs.
- Flexible work-from-home schedule.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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