About the Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving business growth for some of the world’s best brands. We offer end-to-end capabilities, including customer lifecycle management, digital transformation, and technical support services. Join our innovative team in the tech vertical and help us deliver exceptional support to our clients’ customers.
Job Description
We are seeking a dedicated and enthusiastic Software Support Specialist to join our Concentrix Tech Vertical team in Oshawa. In this role, you will be the first point of contact for our clients’ customers, providing expert technical assistance and troubleshooting for various software applications and systems. You will play a crucial role in ensuring customer satisfaction by delivering timely, accurate, and professional support, resolving issues efficiently, and escalating complex problems when necessary. This position requires strong problem-solving skills, excellent communication abilities, and a passion for technology and helping others.
Key Responsibilities
- Provide technical support and assistance to users via phone, email, and chat for software-related issues.
- Diagnose and resolve technical hardware and software issues.
- Escalate unresolved issues to the next level of support personnel.
- Document all support interactions, including details of problems, troubleshooting steps, and resolutions, in a ticketing system.
- Follow up with customers to ensure issues are resolved and satisfaction is met.
- Maintain a high level of professionalism and customer service at all times.
- Contribute to the knowledge base by creating and updating documentation for common issues and solutions.
- Collaborate with other team members and departments to ensure seamless customer experience.
Required Skills
- Minimum 1 year of experience in a technical support, helpdesk, or customer service role.
- Strong understanding of software applications, operating systems (Windows, macOS), and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills in English.
- Ability to work independently and as part of a team.
- Proficiency with ticketing systems and remote support tools.
- High school diploma or equivalent.
Preferred Qualifications
- Post-secondary education in Information Technology, Computer Science, or a related field.
- Experience with specific industry-standard software (e.g., CRM, ERP, productivity suites).
- Certifications in IT support (e.g., CompTIA A+, ITIL Foundation).
- Bilingualism (English and French) is considered an asset.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and professional development.
- Employee assistance program.
- Supportive and collaborative work environment.
- On-site training and continuous learning resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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