About the Company
AdventHealth is a leading not-for-profit healthcare system, committed to extending the healing ministry of Christ. With a network of hospitals, urgent care centers, and physician practices across the country, we are dedicated to providing whole-person care—body, mind, and spirit—to every patient. Our team is driven by a mission to help people feel whole and live their healthiest lives possible, fostering a compassionate and supportive environment for both patients and employees.
Job Description
We are seeking a highly motivated and customer-focused Receptionist to join our dynamic team in New Port Richey. This pivotal role is the first point of contact for our patients and visitors, setting the tone for their experience. The ideal candidate will possess exceptional interpersonal skills, a warm and welcoming demeanor, and a strong commitment to service excellence. You will be responsible for managing the front desk, handling inquiries, scheduling appointments, and ensuring the smooth flow of daily operations. This position requires someone who thrives in a fast-paced environment and is passionate about making a positive impact on every interaction.
Key Responsibilities
- Warmly greet and welcome patients and visitors, providing excellent customer service at all times.
- Answer and direct incoming calls professionally and efficiently, managing a multi-line phone system.
- Schedule and confirm appointments, manage patient flow, and update scheduling systems accurately.
- Handle patient registration, verify insurance information, and collect co-payments.
- Maintain a tidy and organized reception area, ensuring a welcoming environment.
- Assist with administrative tasks such as filing, scanning, data entry, and managing correspondence.
- Address patient questions and concerns with empathy and provide accurate information, escalating issues when necessary.
Required Skills
- Minimum of 1 year of experience in a customer service or reception role.
- Exceptional verbal and written communication skills.
- Proficiency in using multi-line phone systems and standard office software (Microsoft Office Suite).
- Strong organizational and multitasking abilities with keen attention to detail.
- Ability to maintain composure and professionalism in a fast-paced environment.
- Demonstrated ability to interact effectively and compassionately with diverse individuals.
Preferred Qualifications
- Associate’s degree or higher in a relevant field.
- Experience within a healthcare or medical office setting.
- Familiarity with electronic health record (EHR) systems.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Retirement savings plan with company match.
- Opportunities for professional development and career advancement.
- Employee wellness programs and discounts.
- Supportive and collaborative work environment focused on patient care.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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