About the Company
TELUS International is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and disruptive brands. We empower our clients to grow their business while supporting their communities by making the internet a safer place. With a global presence and a commitment to employee well-being, we offer a dynamic and supportive work environment.
Job Description
As a Remote Content Moderator, you will be responsible for reviewing user-generated content to ensure compliance with platform guidelines and policies. You will identify and action content that includes hate speech, misinformation, violence, or other prohibited material, contributing directly to a safer online environment. This role requires critical thinking, a strong sense of responsibility, and the ability to make sound judgments in a fast-paced setting.
Key Responsibilities
- Review and moderate user-generated content, including text, images, and videos, against established community guidelines.
- Accurately identify and categorize policy violations.
- Take appropriate action on infringing content, which may include removal, warning, or escalation.
- Maintain a high level of accuracy and efficiency in content moderation tasks.
- Stay up-to-date with evolving platform policies and guidelines.
- Contribute to team knowledge sharing and process improvement initiatives.
- Handle sensitive and graphic content with professionalism and resilience.
Required Skills
- Excellent written and verbal communication skills in English.
- Strong critical thinking and decision-making abilities.
- Ability to work independently and maintain focus in a remote environment.
- High level of empathy and understanding for diverse online communities.
- Proficiency in using web browsers and various online tools.
- Comfortable with exposure to sensitive and potentially disturbing content.
- Reliable internet connection and a dedicated home workspace.
Preferred Qualifications
- Previous experience in content moderation, customer service, or a related field.
- Familiarity with social media platforms and their community standards.
- Experience working in a fast-paced, target-driven environment.
- A keen eye for detail and strong analytical skills.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for professional growth and development within a global company.
- Employee assistance program (EAP) for mental health support.
- Flexible work schedule options.
- Supportive team environment and remote work resources.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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