About the Company
Market Force Information is a global leader in customer experience management, providing actionable insights to drive customer satisfaction and loyalty. We help businesses understand the customer journey through mystery shopping, surveys, and analytics, empowering them to improve operations and service quality. Join our network of independent contractors and contribute to shaping better customer experiences.
Job Description
Are you detail-oriented, observant, and enjoy evaluating customer service? Market Force Information is seeking dedicated individuals to join our network of Professional Mystery Shoppers in New Port Richey and surrounding suburbs. This flexible contract role allows you to conduct evaluations at various businesses, providing valuable feedback on service quality, cleanliness, and overall customer experience. You’ll play a crucial role in helping our clients enhance their operations and deliver exceptional service. This is an independent contractor position, offering a flexible schedule that fits your lifestyle.
Key Responsibilities
- Visit assigned businesses (e.g., retail stores, restaurants, service centers) as a regular customer.
- Observe and evaluate specific aspects of the customer experience, including staff friendliness, product knowledge, store cleanliness, and service efficiency.
- Interact with employees according to assignment guidelines, asking specific questions or performing required tasks.
- Accurately record observations and complete detailed online reports within 24-48 hours of your visit.
- Adhere to all project instructions, timelines, and ethical guidelines.
- Maintain confidentiality of client information and assignment details.
Required Skills
- Excellent observational skills and attention to detail.
- Strong written communication skills for clear and concise reporting.
- Ability to follow detailed instructions accurately.
- Reliable access to a computer with internet and basic word processing skills.
- Reliable transportation and willingness to travel within assigned areas.
- High level of integrity and honesty.
Preferred Qualifications
- Previous experience in customer service or retail roles.
- Prior mystery shopping experience (though not required).
- Familiarity with various consumer service environments.
Perks & Benefits
- Flexible work schedule – choose assignments that fit your availability.
- Opportunity to earn supplemental income.
- Gain insight into various industries and customer service best practices.
- Work independently with supportive resources.
- Contribute to improving customer experiences for leading brands.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
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Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://career.westfordtrust.com.
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