About the Company
Hilton Manchester Deansgate is a beacon of luxury and hospitality in the heart of the city. As part of the globally renowned Hilton Hotels & Resorts brand, we are committed to delivering exceptional experiences to our guests and fostering a supportive and growth-oriented environment for our team members. Join a team where your potential is recognized and your career can truly flourish.
Job Description
Are you looking to kickstart your career in the vibrant world of hospitality? Hilton Manchester Deansgate is seeking enthusiastic and motivated individuals to join our team as a Trainee Receptionist / Front Desk. No prior experience is required – we believe in talent and potential! This full-time position offers comprehensive training, allowing you to develop essential customer service and administrative skills in a dynamic hotel environment. You will be the welcoming face of our hotel, ensuring every guest receives a warm and professional greeting. If you have a passion for service, a positive attitude, and are eager to learn, we encourage you to apply.
Key Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Answer incoming calls and direct them to the appropriate departments.
- Handle guest inquiries and provide information about hotel services, facilities, and local attractions.
- Process reservations, cancellations, and modifications accurately.
- Maintain a tidy and organized front desk area.
- Assist with administrative tasks as required.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Learn and adhere to all hotel policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal communication skills.
- Strong interpersonal skills and a friendly demeanor.
- Ability to learn quickly and adapt to new situations.
- A proactive and positive attitude.
- Basic computer literacy.
- Reliability and punctuality.
- A genuine passion for providing excellent customer service.
Preferred Qualifications
- High school diploma or equivalent.
- Any prior experience in a customer-facing role (even if not hospitality specific) is a plus but not essential.
- Familiarity with Manchester and its local attractions.
Perks & Benefits
- Comprehensive training and professional development programs.
- Opportunities for career progression within Hilton Hotels & Resorts.
- Employee discounts on hotel stays and dining worldwide.
- Paid time off and holiday benefits.
- A supportive and inclusive work environment.
- Uniform provided.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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