Clinical Assistant (GP Surgery) – Afternoon Roster, Stable

About the Company

The Arch Medical Practice is a well-established and highly respected GP surgery located in the heart of Manchester. We are dedicated to providing comprehensive, compassionate, and patient-centred healthcare services to our diverse community. Our team is committed to fostering a supportive and collaborative environment where every member plays a crucial role in delivering exceptional care. We pride ourselves on innovation, continuous improvement, and a strong community focus.

Job Description

We are seeking a diligent and empathetic Clinical Assistant to join our dedicated team at The Arch Medical Practice. This is a full-time position focused on an afternoon roster, offering stability and the opportunity to become an integral part of our patient care delivery. As a Clinical Assistant, you will play a vital role in supporting our GPs and nurses, ensuring the smooth operation of clinical sessions, and providing an excellent experience for our patients. You will be responsible for a variety of administrative and clinical support tasks, contributing directly to the efficiency and quality of our services. This role is perfect for someone looking for a stable work pattern within a supportive healthcare setting.

Key Responsibilities

• Manage patient reception, check-in, and waiting areas during afternoon clinics, ensuring a welcoming environment.
• Prepare consulting rooms for clinicians, ensuring all necessary equipment and supplies are readily available and sterile.
• Assist GPs and nurses with minor procedures, including chaperone duties and basic patient observations as directed.
• Maintain accurate and up-to-date patient records, both digital (EMIS Web) and physical, ensuring confidentiality.
• Handle incoming patient calls, inquiries, and booking appointments efficiently and courteously.
• Process and manage prescriptions, referrals, and lab results in accordance with practice protocols.
• Monitor and replenish clinical stock levels, ensuring all supplies are adequately stocked and within expiry dates.
• Maintain cleanliness and organisation of clinical areas and equipment, adhering to infection control policies.
• Support the wider administrative team with general office duties during quieter periods.
• Participate in mandatory training and continuous professional development programs.

Required Skills

• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Proficiency in IT systems, including Microsoft Office Suite and ideally general practice clinical systems (e.g., EMIS Web, SystmOne).
• Ability to work effectively under pressure and manage multiple tasks.
• A compassionate and patient-focused approach.
• High level of attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Understanding of patient confidentiality and data protection (GDPR).

Preferred Qualifications

• Previous experience in a healthcare or clinical setting (e.g., GP surgery, hospital, care home).
• NVQ Level 2 or 3 in Health and Social Care or a related field.
• Basic First Aid certification.
• Knowledge of medical terminology.
• Experience with clinical patient management systems (e.g., EMIS Web).

Perks & Benefits

• Competitive annual salary.
• Generous holiday allowance.
• Access to the NHS Pension Scheme.
• Opportunities for professional development and training.
• Supportive and friendly team environment.
• Employee assistance programme for health and wellbeing.
• Stable afternoon roster for work-life balance.

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